"ISA Server Cannot Load the Property Page" Error Message with Error Code 0x80004002

When you click an Internet Security and Acceleration (ISA) Server program's filter properties, you may receive the following error message: If you click Details, you see the following information:

This behavior can occur if your Distributed COM (DCOM) settings have been changed incorrectly.

Make sure that the currently logged-on account has Allow Access set for the Default Access Permissions setting on the Default Security tab in the DCOM access permissions settings by using the Distributed COM Configuration Properties (Dcomcnfg.exe) tool. By default, there are no entries in the Default Access Permissions settings. This setting is the equivalent of the Allow Access setting for all users.

The error message is generated if an entry has been added to this list, either by a user or by another program's Setup routine, and the currently logged on user who is trying to gain access to the ISA Server filter's properties is not listed (either directly or as a member of a group that includes the user).

To view or change these permissions, follow these steps:

1. Click Start, and then click Run.
2. In the Open box, type dcomcnfg.exe, and press ENTER.
3. Click the Default Security tab.
4. Click Edit Default under Default Access Permissions to view or change the current permission settings.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about Dcomcnfg.exe and DCOM permissions, click the following article number to view the article in the Microsoft Knowledge Base: