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  2. System time of a virtual machine becomes incorrect after it crashes or resets in a 64-bit Windows 8-based or Windows Server 2012-based Hyper-V host

System time of a virtual machine becomes incorrect after it crashes or resets in a 64-bit Windows 8-based or Windows Server 2012-based Hyper-V host

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You create a virtual machine on a Hyper-V host that runs on a 64-bit version of Windows 8 or Windows Server 2012.
  • You disable the Hyper-V time synchronization integration service on the virtual machine.
  • The virtual machine crashes or resets.

In this situation, the system time of the virtual machine is incorrect when it starts again.

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Cause

This issue occurs because the time information of the virtual machine is not saved to VHD as expected when it crashes or resets. When the virtual machine starts again, it uses old and out-of-date time information.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You might have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Vmwp.exe6.2.9200.208684,040,1922-Nov-134:35x64


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8 and Windows Server 2012
dditional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_c9c55045ac9d9e58bf6144a771eb7274_31bf3856ad364e35_6.2.9200.20869_none_6938f05301450727.manifest
File versionNot applicable
File size703
Date (UTC)5-Nov-13
Time (UTC)20:10
PlatformNot applicable
File nameAmd64_microsoft-hyper-v-vstack-vmwp_31bf3856ad364e35_6.2.9200.20869_none_8eae7b580295b99f.manifest
File versionNot applicable
File size387,262
Date (UTC)5-Nov-13
Time (UTC)3:02
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2902014
Revision : 1
Created on : 1/7/2017
Published on : 12/20/2013
Exists online : False
Views : 189