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When you use Outlook to do a mail merge, the Mail Merge Helper appears instead of the Mail Merge Wizard


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Symptoms

When you attempt to merge contacts to envelopes or mailing labels in Microsoft Outlook, the Mail Merge Helper dialog box appears instead of the Mail Merge Wizard.

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Workaround

To work around this issue, use the Mail Merge Helper to merge contacts to envelopes or mailing labels. To do this, follow these steps:
  1. Open the Contacts folder that you want to use, and then click Mail Merge on the Tools menu.

    Note You can merge from only one Contacts folder at a time. If the contacts span multiple folders, you can either move them or copy them to a common folder.

    To move contacts to a common folder, follow these steps:
    1. In the Contacts folder that contains the contacts that you want to move, press CTRL while you click each contact that you want to move.
    2. When you finish selecting contacts, right-click one of them, and then click Move to Folder.
    3. In the Move Items dialog box, click the folder where you want the contacts to go, and then click OK.
    To copy contacts to a common folder, follow these steps:
    1. In the Contacts folder that contains the contacts that you want to copy, press CTRL while you click each contact that you want to copy.
    2. when you finish selecting contacts, click Copy to Folder on the Edit menu.
    3. In the Copy Items dialog box, click the folder where you want the contacts copied, and then click OK.
  2. In the Mail Merge Contacts dialog box, click the options that you want, click the Document type arrow, click Mailing Labels or Envelopes, and then click OK.
  3. If your contacts contain distribution lists, a message may appear. Click OK.
  4. In Microsoft Outlook 2002 or in Microsoft Office Outlook 2003, click Complete Setup.

    In Microsoft Office Outlook 2007, click OK.
  5. In the Mail Merge Helper dialog box, click Create under Main document, and then click Mailing Labels or Envelopes.
  6. Click Setup, click the options that you want to use in the Options dialog box, and then click OK.
  7. In the Mail Merge Helper dialog box, click Edit under Main document, and then click the main document you want to use.
  8. Close the Mail Merge Helper dialog box.
  9. In Outlook 2002 or in Outlook 2003, follow these steps:
    1. On the Merge toolbar, click Insert merge field.
    2. In the Insert Merge Field dialog box, click Address fields, double-click to select the fields that you want to use, and then click Close.
    3. On the Merge toolbar, click View Merged Data.
    In Outlook 2007, follow these steps:
    1. On the Mailings tab, click Insert Merge Field in the Write & Insert Fields group, and then click one of the field names.
    2. On the Mailings tab, click Preview Results in the Preview Results group.

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Keywords: kbpending, kbprb, KB289965, kbpending, kbprb, KB289965

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Article Info
Article ID : 289965
Revision : 3
Created on : 3/1/2007
Published on : 3/1/2007
Exists online : False
Views : 439