Hotfix KB2899563 for Access 2013 December 9, 2014 (Access-x-none.msp)

View products that this article applies to.

This article describes the issues that are fixed in the Microsoft Access 2013 hotfix package that is dated December 9, 2014. Click the "Hotfix Download Available" button to get the hotfix.

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Issue that this hotfix package fixes

When you work with a web app in Access 2013, you may frequently receive the following error message:

An error occurred in the client while attempting to communicate with the server <URL>. Please contact your system administrator or technical support.

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Cause

When Access 2013 sends a request to Access Services in SharePoint, there is a default time that Access 2013 waits for a response from the server. The default time varies, depending on the operation that is being executed. When web apps are large and complex, the processing time on the server may take longer than the time that is allocated by the time-out, and Access 2013 may throw this error message. In this scenario, the server may still be processing without error, and will eventually return a successful response, but Access 2013 has stopped waiting.

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How to get the hotfix

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

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Hotfix information

Registry information

Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.

After you install the hotfix package, depending on when you receive the message, you may add the corresponding registry keys to increase the time-out under the following registry subkey:

HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings

If the attempted operation was one of the following:

Creating an app package
Creating an object

Follow these steps to create a DWORD registry entry named "AccWebSaveAsPackageTimeout" and set its value to 120000 (decimal.) If the issue persists, try increasing the value or contacting technical support.

Exit all Microsoft Office applications.
Start Registry Editor:
- In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
- In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
On the Edit menu, point to New, and then click DWORD Value.
Type AccWebSaveAsPackageTimeout, and then press the Enter key.
In the Details pane, right-click AccWebSaveAsPackageTimeout, and then click Modify.
Select the Decimal option, and then in the Value data box, type 120000, and then click OK.
Exit Registry Editor.

If the attempted operation was one of the following:

Hydrating, or opening an Access web app in the Access client

Follow these steps to create a DWORD registry entry named "AccAppHydrateOperationsTimeout" and set its value to 480000 (decimal.) If the issue persists, try increasing the value or contacting technical support.

Exit all Microsoft Office applications.
Start Registry Editor:
- In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
- In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
On the Edit menu, point to New, and then click DWORD Value.
Type AccAppHydrateOperationsTimeout, and then press the Enter key.
In the Details pane, right-click AccAppHydrateOperationsTimeout, and then click Modify.
Select the Decimal option, and then in the Value data box, type 480000, and then click OK.
Exit Registry Editor.

If the attempted operation was one of the following:

Opening an object
Updating an object
Renaming an object
Deleting an object

Follow these steps to create a DWORD registry entry named "AccAppObjectOperationsTimeout" and set its value to 60000 (decimal.) If the issue persists, try increasing the value or contacting technical support.

Exit all Microsoft Office applications.
Start Registry Editor:
- In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
- In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
On the Edit menu, point to New, and then click DWORD Value.
Type AccAppObjectOperationsTimeout, and then press the Enter key.
In the Details pane, right-click AccAppObjectOperationsTimeout, and then click Modify.
Select the Decimal option, and then in the Value data box, type 60000, and then click OK.
Exit Registry Editor.

If the attempted operation was one of the following:

Creating an app
Importing data

Follow these steps to create a DWORD registry entry named "AccAppCreateImportTimeout" and set its value to 240000 (decimal.) If the issue persists, try increasing the value or contacting technical support.

Exit all Microsoft Office applications.
Start Registry Editor:
- In Windows 7, click Start, type regedit in the Search programs and files text box, and then click regedit.exe in the search results.
- In Windows 8, move your mouse to the upper-right corner, click Search, type regedit in the search text box, and then click regedit.exe in the search results.
Locate and then select the following registry subkey:HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Access\Settings\
On the Edit menu, point to New, and then click DWORD Value.
Type AccAppCreateImportTimeout, and then press the Enter key.
In the Details pane, right-click AccAppCreateImportTimeout, and then click Modify.
Select the Decimal option, and then in the Value data box, type 240000, and then click OK.
Exit Registry Editor.

Prerequisites

To install this hotfix package, you must have Access 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86 version

Download information

File name	File version	File size	Date	Time
Access2013-kb2899563-fullfile-x86-glb.exe	15.0.4675.1000	28,214,328	13-Nov-2014	22:25

Microsoft Windows Installer .msp file information

File name	File version	File size	Date	Time
Access-x-none.msp	Not Applicable	64,733,184	13-Nov-2014	09:48

Access-x-none.msp file information

File name	File version	File size	Date	Time
Accicons.exe	15.0.4553.1000	3,748,008	12-Nov-2014	09:16
Accolki.dll	15.0.4442.1000	14,448	13-Nov-2014	01:37
Accwiz.dll	15.0.4454.1000	168,560	12-Nov-2014	09:17
Acwizrc.dll	15.0.4442.1000	254,112	13-Nov-2014	01:37
Acwzlib.accde	Not Applicable	1,806,336	12-Nov-2014	09:17
Msacc.olb	15.0.4557.1000	683,712	12-Nov-2014	09:17
Msaccess.exe	15.0.4675.1000	15,518,368	12-Nov-2014	09:17
Msaexp30.dll	15.0.4454.1000	65,640	12-Nov-2014	09:17
Msain.dll	15.0.4653.1000	1,359,040	12-Nov-2014	09:16
Msain.dll	15.0.4653.1000	1,401,024	13-Nov-2014	01:37
Soa.dll	15.0.4675.1000	504,528	12-Nov-2014	09:17

x64 version

Download information

File name	File version	File size	Date	Time
Access2013-kb2899563-fullfile-x64-glb.exe	15.0.4675.1000	29,536,752	14-Nov-2014	05:57

Microsoft Windows Installer .msp file information

File name	File version	File size	Date	Time
Access-x-none.msp	Not Applicable	66,052,096	13-Nov-2014	09:51

Access-x-none.msp file information

File name	File version	File size	Date	Time
Accicons.exe	15.0.4553.1000	3,748,008	12-Nov-2014	09:16
Accolki.dll	15.0.4442.1000	14,448	13-Nov-2014	01:46
Accwiz.dll	15.0.4545.1000	216,776	12-Nov-2014	09:17
Acwizrc.dll	15.0.4442.1000	254,112	13-Nov-2014	01:46
Acwzlib.accde	Not Applicable	2,088,960	12-Nov-2014	09:17
Msacc.olb	15.0.4557.1000	684,224	12-Nov-2014	09:17
Msaccess.exe	15.0.4675.1000	20,599,968	12-Nov-2014	09:17
Msaexp30.dll	15.0.4454.1000	87,144	12-Nov-2014	09:17
Msain.dll	15.0.4653.1000	1,359,040	12-Nov-2014	09:16
Msain.dll	15.0.4653.1000	1,401,032	13-Nov-2014	01:46
Soa.dll	15.0.4675.1000	646,352	12-Nov-2014	09:17