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Lync 2013 crashes when an RCC-enabled user signs in

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Symptoms

Assume that a Microsoft Lync 2013 user is enabled for the remote call control (RCC) feature. The user signs in to a Lync 2013 client. In this situation, the client crashes.

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Cause

This issue occurs because Lync 2013 incorrectly handles an internal time-out when it sends the "Call Forwarding" request to the CSTA gateway.

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Resolution

To resolve this issue, install the following cumulative update:
2825630 Description of the Lync 2013 update 15.0.4551.1005: November 7, 2013

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2898888
Revision : 1
Created on : 1/7/2017
Published on : 11/7/2013
Exists online : False
Views : 174