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Incoming Emails in Dynamics CRM Email Router are rejected with error "NoCorrelationMatch"

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Symptoms

Emails sent to Dynamics CRM Users or Queues are not tracked in Dynamics CRM where Forward Mailbox is selected for Incoming and instead gets rejected with below information in Email Router traces:

09/18/2013 09:14:47 : #31826 - Refreshing configuration settings.
09/18/2013 09:14:47 : #1866 - Checking the e-mail message with subject "test 0913" in mailbox xxxxxx@domain.com for delivery to http://<CRMOrgURL>/<OrgName>
09/18/2013 09:14:47 : #60263 - The e-mail message with subject "test 0913" in mailbox xxxxxx@domain.com for delivery to http://<CRMOrgURL>/<OrgName> was rejected. Reason: NoCorrelationMatch.
09/18/2013 09:14:47 : #30906 - Deleting the e-mail message with subject "<subjectname>" in mailbox xxxxxx@domain.com after processing.
09/18/2013 09:14:47 : #20669 - Checking for e-mail messages to process in mailbox xxxxxx@domain.com.

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Cause

This can be expected based on the Email options selected in the user's Personal Options in CRM.

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Resolution

1. Log into Dynamics CRM with the user account who is not receiving emails

2. Navigate to File

3. Click on Options

4. Click on Email tab 

5. Under section 'Select the e-mail messages to track in Microsoft Dynamics CRM' 

6. For Track select 'All email messages' or appropriate option from the drop down.

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More Information

Incoming emails are tracked based on the selected option in the Email tab under Personal Options. This is user specific. For more information, see the blog series below:

CRM E-mail Tracking: Part 1

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Article Info
Article ID : 2898814
Revision : 1
Created on : 1/7/2017
Published on : 11/1/2013
Exists online : False
Views : 219