XCCC: FTP Type Directory Is Displayed When You Log On to OWA

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This article was previously published under Q289869

Symptoms

When you use Microsoft Outlook Web Access (OWA) to log on to your mailbox, a File Transfer Protocol (FTP) folder type list that contains folders named after user mailboxes or aliases is displayed.

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Cause

This issue can occur if the path to Davex.dll is not entered in the configuration of the virtual directory.

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Resolution

To resolve this issue:

Start Internet Information Manager, right-click the Exchange virtual directory (the default name) under the default Web site, and then click Delete.
Click Start, point to Programs, point to Administrative Tools, and then click Services.
Right-click Microsoft Exchange System Attendant, and then click Restart to re-create the Exchange virtual directory.

NOTE: You may have to either press F5 to refresh the interface or close and reopen the Internet Information Services (IIS) snap-in.
Go back to Internet Information Manager, right-click the Exchange virtual directory, and then click Properties.
Click the Virtual Directory tab.
In the Application Setting section, click Create, and then click Configuration.

NOTE: If there is a Remove button instead of a Create button, click only Configuration.
Click Add, and then in the Executable box, type the path to the Davex.dll file on your file system using the 8.3 naming convention. For example, C:\Progra~1\Exchsrvr\Bin\Davex.dll.
Type an asterisk (*) in the Extension box.
Click OK and accept inheritance on any other objects if prompted.