Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. The mouse, keyboard, speaker, or other devices stop working after you "Refresh your PC" in Windows 8.1

The mouse, keyboard, speaker, or other devices stop working after you "Refresh your PC" in Windows 8.1

View products that this article applies to.

Symptoms

After you perform a "Refresh your PC" task in Windows 8.1, the mouse, keyboard, speaker, or other devices that don't use generic Microsoft drivers may stop working. The devices resume after you restart the computer again.

↑ Back to the top

Cause

This problem occurs because the SetupPlatform.exe process unexpectedly sets the SystemSetupInProgress flag in the registry.

↑ Back to the top

Resolution

To resolve this problem, restart the computer.

↑ Back to the top

Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug, kb

↑ Back to the top

Article Info
Article ID : 2896394
Revision : 1
Created on : 1/7/2017
Published on : 11/13/2013
Exists online : False
Views : 428