File History does not finish file backup when a file system filter driver is installed in Windows

View products that this article applies to.

Symptoms

Consider the following scenario:

On a computer that is running Windows 8.1 or Windows 8, you install a third-party file system filter driver, and you enable encryption on a specific drive.
You enable File History and set this drive as the backup drive by doing the following:
- You start Control Panel, click System and Security, and then click File History.
- You click Select drive, select a USB disk for a File History drive, and then you click OK.
- You click Turn on to turn on File History.
You edit some files on the desktop.

In this scenario, the file history backup operation for the file fails, and the following event is logged in "Application and Services Logs\Microsoft\Windows\FileHistory-Engine":

Log Name: Microsoft-Windows-FileHistory-Engine/BackupLog
Source: Microsoft-Windows-FileHistory-Core
Date: 2013/09/10 14:45:45
Event ID: 201
Task Category: None
Level: Error
Keywords:
User: SYSTEM
Computer: <ComputerName>
Description:
Unable to scan user libraries for changes and perform backup of modified files for configuration C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-FileHistory-Core" Guid="{B447B4DB-7780-11E0-ADA3-18A90531A85A}" />
<EventID>201</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x1000000000000000</Keywords>
<TimeCreated SystemTime="2013-09-10T21:45:45.656016100Z" />
<EventRecordID>10</EventRecordID>
<Correlation />
<Execution ProcessID="528" ThreadID="3536" />
<Channel>Microsoft-Windows-FileHistory-Engine/BackupLog</Channel>
<Computer>ComputerName</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="Hr">3489660962</Data>
<Data Name="ConfigFilePath">C:\Users\riwaida\AppData\Local\Microsoft\Windows\FileHistory\Configuration\Config</Data>
</EventData>
</Event>

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Cause

This issue occurs because the File History listener thread does not handle the STATUS_ACCESS_DENIED error from a minifilter driver correctly.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

Windows RT 8.1
Windows 8.1
Windows RT
Windows 8

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You may be prompted to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

Important Windows 8.1 and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
Version Product Milestone Service branch
6.3.960 0.16 xxx Windows RT 8.1 and Windows 8.1 RTM GDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.3.960 0.16 xxx	Windows RT 8.1 and Windows 8.1	RTM	GDR

For Windows RT 8.1

File name	File version	File size	Date	Time	Platform
Fhautoplay.dll	6.3.9600.16384	59,904	22-Aug-2013	02:52	Not applicable
Fhcat.dll	6.3.9600.16500	206,848	27-Dec-2013	06:29	Not applicable
Fhcfg.dll	6.3.9600.16500	537,088	27-Dec-2013	05:55	Not applicable
Fhcleanup.dll	6.3.9600.16384	44,544	22-Aug-2013	03:02	Not applicable
Fhengine.dll	6.3.9600.16384	182,272	22-Aug-2013	03:00	Not applicable
Fhevents.dll	6.3.9600.16500	55,808	27-Dec-2013	06:53	Not applicable
Fhlisten.dll	6.3.9600.16384	51,200	22-Aug-2013	02:41	Not applicable
Fhmanagew.exe	6.3.9600.16384	136,704	22-Aug-2013	02:49	Not applicable
Fhshl.dll	6.3.9600.16384	115,712	22-Aug-2013	02:46	Not applicable
Fhsrchapi.dll	6.3.9600.16384	63,488	22-Aug-2013	03:00	Not applicable
Fhsrchph.dll	6.3.9600.16384	54,784	22-Aug-2013	03:01	Not applicable
Fhsvc.dll	6.3.9600.16384	99,328	22-Aug-2013	03:00	Not applicable
Fhsvcctl.dll	6.3.9600.16384	16,384	22-Aug-2013	03:00	Not applicable
Fhtask.dll	6.3.9600.16384	47,104	22-Aug-2013	02:50	Not applicable

For all supported x86-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Fhautoplay.dll	6.3.9600.16384	59,904	22-Aug-2013	03:39	x86
Fhcat.dll	6.3.9600.16384	189,952	22-Aug-2013	03:33	x86
Fhcfg.dll	6.3.9600.16500	316,928	27-Dec-2013	07:57	x86
Fhcleanup.dll	6.3.9600.16384	45,568	22-Aug-2013	03:52	x86
Fhengine.dll	6.3.9600.16384	181,248	22-Aug-2013	03:50	x86
Fhevents.dll	6.3.9600.16500	57,344	27-Dec-2013	09:07	x86
Fhlisten.dll	6.3.9600.16384	52,736	22-Aug-2013	03:27	x86
Fhmanagew.exe	6.3.9600.16384	135,680	22-Aug-2013	03:37	x86
Fhshl.dll	6.3.9600.16384	113,664	22-Aug-2013	03:34	x86
Fhsrchapi.dll	6.3.9600.16384	59,904	22-Aug-2013	03:50	x86
Fhsrchph.dll	6.3.9600.16384	53,248	22-Aug-2013	03:52	x86
Fhsvc.dll	6.3.9600.16384	98,304	22-Aug-2013	03:50	x86
Fhsvcctl.dll	6.3.9600.16384	17,920	22-Aug-2013	03:51	x86
Fhtask.dll	6.3.9600.16384	48,128	22-Aug-2013	03:37	x86

For all supported x64-based versions of Windows 8.1

File name	File version	File size	Date	Time	Platform
Fhautoplay.dll	6.3.9600.16384	65,024	22-Aug-2013	11:03	x64
Fhcat.dll	6.3.9600.16384	280,576	22-Aug-2013	10:55	x64
Fhcfg.dll	6.3.9600.16384	693,248	22-Aug-2013	10:18	x64
Fhcleanup.dll	6.3.9600.16384	54,272	22-Aug-2013	11:19	x64
Fhengine.dll	6.3.9600.16384	230,912	22-Aug-2013	11:16	x64
Fhevents.dll	6.3.9600.16500	71,680	27-Dec-2013	11:47	x64
Fhlisten.dll	6.3.9600.16384	63,488	22-Aug-2013	10:48	x64
Fhmanagew.exe	6.3.9600.16384	138,752	22-Aug-2013	11:00	x64
Fhshl.dll	6.3.9600.16384	140,800	22-Aug-2013	10:57	x64
Fhsrchapi.dll	6.3.9600.16384	79,872	22-Aug-2013	11:17	x64
Fhsrchph.dll	6.3.9600.16384	67,072	22-Aug-2013	11:19	x64
Fhsvc.dll	6.3.9600.16384	118,272	22-Aug-2013	11:16	x64
Fhsvcctl.dll	6.3.9600.16384	20,992	22-Aug-2013	11:18	x64
Fhtask.dll	6.3.9600.16384	57,856	22-Aug-2013	11:01	x64

Windows 8 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Version Product Milestone Service branch
6.2.920 0.16 xxx Windows RT and Windows 8 RTM GDR
6.2.920 0.20 xxx Windows RT and Windows 8 RTM LDR
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

Version	Product	Milestone	Service branch
6.2.920 0.16 xxx	Windows RT and Windows 8	RTM	GDR
6.2.920 0.20 xxx	Windows RT and Windows 8	RTM	LDR

For Windows RT

File name	File version	File size	Date	Time
Fhautoplay.dll	6.2.9200.16420	58,880	20-Sep-2012	05:33
Fhcat.dll	6.2.9200.16771	206,848	03-Dec-2013	04:49
Fhcfg.dll	6.2.9200.16771	230,912	03-Dec-2013	04:49
Fhcleanup.dll	6.2.9200.16420	45,056	20-Sep-2012	05:33
Fhengine.dll	6.2.9200.16579	180,736	09-Apr-2013	02:14
Fhevents.dll	6.2.9200.16771	54,784	03-Dec-2013	04:49
Fhlisten.dll	6.2.9200.16420	51,712	20-Sep-2012	05:33
Fhmanagew.exe	6.2.9200.16420	139,776	20-Sep-2012	05:35
Fhshl.dll	6.2.9200.16420	112,128	20-Sep-2012	05:33
Fhsrchapi.dll	6.2.9200.16420	62,464	20-Sep-2012	05:33
Fhsrchph.dll	6.2.9200.16420	54,784	20-Sep-2012	05:33
Fhsvc.dll	6.2.9200.16420	97,280	20-Sep-2012	05:33
Fhsvcctl.dll	6.2.9200.16420	16,896	20-Sep-2012	05:33
Fhtask.dll	6.2.9200.16420	33,280	20-Sep-2012	05:33

For all supported x86-based versions of Windows 8

File name	File version	File size	Date	Time
Fhautoplay.dll	6.2.9200.16420	57,856	20-Sep-2012	05:53
Fhcat.dll	6.2.9200.16420	184,320	20-Sep-2012	05:53
Fhcfg.dll	6.2.9200.16771	239,616	03-Dec-2013	05:15
Fhcleanup.dll	6.2.9200.16420	44,032	20-Sep-2012	05:53
Fhengine.dll	6.2.9200.16578	181,760	08-Apr-2013	21:51
Fhevents.dll	6.2.9200.16771	55,296	03-Dec-2013	05:15
Fhlisten.dll	6.2.9200.16420	51,200	20-Sep-2012	05:53
Fhmanagew.exe	6.2.9200.16420	137,216	20-Sep-2012	05:55
Fhshl.dll	6.2.9200.16420	110,080	20-Sep-2012	05:53
Fhsrchapi.dll	6.2.9200.16420	58,368	20-Sep-2012	05:53
Fhsrchph.dll	6.2.9200.16420	51,712	20-Sep-2012	05:53
Fhsvc.dll	6.2.9200.16420	95,232	20-Sep-2012	05:53
Fhsvcctl.dll	6.2.9200.16420	16,896	20-Sep-2012	05:53
Fhtask.dll	6.2.9200.16420	32,768	20-Sep-2012	05:53
Fhautoplay.dll	6.2.9200.20521	57,856	20-Sep-2012	05:54
Fhcat.dll	6.2.9200.20521	184,320	20-Sep-2012	05:54
Fhcfg.dll	6.2.9200.20888	239,616	03-Dec-2013	05:34
Fhcleanup.dll	6.2.9200.20521	44,032	20-Sep-2012	05:54
Fhengine.dll	6.2.9200.20682	181,760	08-Apr-2013	21:52
Fhevents.dll	6.2.9200.20888	55,296	03-Dec-2013	05:34
Fhlisten.dll	6.2.9200.20521	51,200	20-Sep-2012	05:54
Fhmanagew.exe	6.2.9200.20521	137,216	20-Sep-2012	05:56
Fhshl.dll	6.2.9200.20521	110,080	20-Sep-2012	05:54
Fhsrchapi.dll	6.2.9200.20521	58,368	20-Sep-2012	05:54
Fhsrchph.dll	6.2.9200.20521	51,712	20-Sep-2012	05:54
Fhsvc.dll	6.2.9200.20521	95,232	20-Sep-2012	05:54
Fhsvcctl.dll	6.2.9200.20521	16,896	20-Sep-2012	05:54
Fhtask.dll	6.2.9200.20521	32,768	20-Sep-2012	05:54

For all supported x64-based versions of Windows 8 and

File name	File version	File size	Date	Time
Fhautoplay.dll	6.2.9200.16420	64,000	20-Sep-2012	06:31
Fhcat.dll	6.2.9200.16420	280,576	20-Sep-2012	06:31
Fhcfg.dll	6.2.9200.16420	315,392	20-Sep-2012	06:31
Fhcleanup.dll	6.2.9200.16420	53,760	20-Sep-2012	06:31
Fhengine.dll	6.2.9200.16771	231,936	03-Dec-2013	06:47
Fhevents.dll	6.2.9200.16771	70,656	03-Dec-2013	06:47
Fhlisten.dll	6.2.9200.16420	64,000	20-Sep-2012	06:31
Fhmanagew.exe	6.2.9200.16420	142,848	20-Sep-2012	06:33
Fhshl.dll	6.2.9200.16420	137,728	20-Sep-2012	06:31
Fhsrchapi.dll	6.2.9200.16771	80,896	03-Dec-2013	06:47
Fhsrchph.dll	6.2.9200.16420	67,584	20-Sep-2012	06:31
Fhsvc.dll	6.2.9200.16420	116,736	20-Sep-2012	06:31
Fhsvcctl.dll	6.2.9200.16420	20,480	20-Sep-2012	06:31
Fhtask.dll	6.2.9200.16420	38,400	20-Sep-2012	06:31
Fhautoplay.dll	6.2.9200.20521	64,000	20-Sep-2012	06:30
Fhcat.dll	6.2.9200.20521	280,576	20-Sep-2012	06:30
Fhcfg.dll	6.2.9200.20682	315,392	08-Apr-2013	21:48
Fhcleanup.dll	6.2.9200.20521	53,760	20-Sep-2012	06:30
Fhengine.dll	6.2.9200.20888	231,936	03-Dec-2013	05:49
Fhevents.dll	6.2.9200.20888	70,656	03-Dec-2013	05:49
Fhlisten.dll	6.2.9200.20521	64,000	20-Sep-2012	06:30
Fhmanagew.exe	6.2.9200.20521	142,848	20-Sep-2012	06:33
Fhshl.dll	6.2.9200.20521	137,728	20-Sep-2012	06:30
Fhsrchapi.dll	6.2.9200.20888	80,896	03-Dec-2013	05:49
Fhsrchph.dll	6.2.9200.20888	67,584	03-Dec-2013	05:49
Fhsvc.dll	6.2.9200.20521	116,736	20-Sep-2012	06:30
Fhsvcctl.dll	6.2.9200.20521	20,480	20-Sep-2012	06:30
Fhtask.dll	6.2.9200.20521	38,400	20-Sep-2012	06:30

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References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 8.1

Additional files for Windows RT 8.1

File property	Value
File name	Arm_558123ea5822e1a0fd53fe497d4f30c9_31bf3856ad364e35_6.3.9600.16500_none_c994f58f5ebb98d9.manifest
File version	Not applicable
File size	704
Date (UTC)	27-Dec-2013
Time (UTC)	22:55
Platform	Not applicable
File name	Arm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_4a017aa79229d2c2.manifest
File version	Not applicable
File size	93,244
Date (UTC)	27-Dec-2013
Time (UTC)	22:55
Platform	Not applicable
File name	Update.mum
File version	Not applicable
File size	1,602
Date (UTC)	27-Dec-2013
Time (UTC)	22:55
Platform	Not applicable

Additional files for all supported x86-based versions of Windows 8.1

File property	Value
File name	Update.mum
File version	Not applicable
File size	1,602
Date (UTC)	27-Dec-2013
Time (UTC)	22:53
Platform	Not applicable
File name	X86_55ffb80fad8cfaeef30e54bbf9c9a485_31bf3856ad364e35_6.3.9600.16500_none_0320365ba32e6ef0.manifest
File version	Not applicable
File size	704
Date (UTC)	27-Dec-2013
Time (UTC)	22:53
Platform	Not applicable
File name	X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_49ff084f922cb3fc.manifest
File version	Not applicable
File size	93,244
Date (UTC)	27-Dec-2013
Time (UTC)	22:53
Platform	Not applicable

Additional files for all supported x64-based versions of Windows 8.1

File property	Value
File name	Amd64_a9a2e369a08987894aa911c39941ec4d_31bf3856ad364e35_6.3.9600.16500_none_7a216d1b50c07585.manifest
File version	Not applicable
File size	708
Date (UTC)	27-Dec-2013
Time (UTC)	22:54
Platform	Not applicable
File name	Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.3.9600.16500_none_a61da3d34a8a2532.manifest
File version	Not applicable
File size	93,248
Date (UTC)	27-Dec-2013
Time (UTC)	22:54
Platform	Not applicable
File name	Update.mum
File version	Not applicable
File size	1,610
Date (UTC)	27-Dec-2013
Time (UTC)	22:54
Platform	Not applicable

Additional file information for Windows 8

Additional files for Windows RT

File property	Value
File name	Arm_26adf486bb391ea540e9f76618600c9c_31bf3856ad364e35_6.2.9200.16771_none_93f9db2acfd810d4.manifest
File version	Not applicable
File size	704
Date (UTC)	03-Dec-2013
Time (UTC)	18:02
File name	Arm_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1c216a3482ed981.manifest
File version	Not applicable
File size	90,483
Date (UTC)	03-Dec-2013
Time (UTC)	18:02

Additional files for all supported x86-based versions of Windows 8

File property	Value
File name	X86_02f617455187f3d8812bdc46b4883ab7_31bf3856ad364e35_6.2.9200.16771_none_6d9c3f67d096ee8e.manifest
File version	Not applicable
File size	704
Date (UTC)	03-Dec-2013
Time (UTC)	17:19
File name	X86_f1e0857bd934fe662955a19394f0ed1c_31bf3856ad364e35_6.2.9200.20888_none_f4a8eb51e4629620.manifest
File version	Not applicable
File size	704
Date (UTC)	03-Dec-2013
Time (UTC)	17:19
File name	X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_b1bfa44b4831babb.manifest
File version	Not applicable
File size	90,483
Date (UTC)	03-Dec-2013
Time (UTC)	17:19
File name	X86_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_b2457330615127d7.manifest
File version	Not applicable
File size	90,483
Date (UTC)	03-Dec-2013
Time (UTC)	17:19

Additional files for all supported x64-based versions of Windows 8

File property	Value
File name	Amd64_307099a3b7de03bd766db2a3870db8f0_31bf3856ad364e35_6.2.9200.20888_none_fbedc825c1079741.manifest
File version	Not applicable
File size	708
Date (UTC)	03-Dec-2013
Time (UTC)	17:24
File name	Amd64_42894be03e2d50d9b15e89b94b314632_31bf3856ad364e35_6.2.9200.16771_none_919f5a69a50418fc.manifest
File version	Not applicable
File size	708
Date (UTC)	03-Dec-2013
Time (UTC)	17:24
File name	Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.16771_none_0dde3fcf008f2bf1.manifest
File version	Not applicable
File size	90,487
Date (UTC)	03-Dec-2013
Time (UTC)	17:24
File name	Amd64_microsoft-windows-filehistory-core_31bf3856ad364e35_6.2.9200.20888_none_0e640eb419ae990d.manifest
File version	Not applicable
File size	90,487
Date (UTC)	03-Dec-2013
Time (UTC)	17:24

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Applies to:

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info

Article ID	:	2894862
Revision	:	1
Created on	:	1/7/2017
Published on	:	3/17/2014
Exists online	:	False
Views	:	181

Microsoft KB Archive Search

File History does not finish file backup when a file system filter driver is installed in Windows

Symptoms

Cause

Resolution

Hotfix information

Prerequisites

Registry information

Restart requirement

Hotfix replacement information

Windows 8.1 file information and notes

For Windows RT 8.1

For all supported x86-based versions of Windows 8.1

For all supported x64-based versions of Windows 8.1

Windows 8 file information and notes

For all supported x86-based versions of Windows 8

For all supported x64-based versions of Windows 8 and

References

Additional file information

Additional file information for Windows 8.1

Additional files for Windows RT 8.1

Additional files for all supported x86-based versions of Windows 8.1

Additional files for all supported x64-based versions of Windows 8.1

Additional file information for Windows 8

Additional files for all supported x86-based versions of Windows 8

Additional files for all supported x64-based versions of Windows 8

Applies to: