Hotfix information
A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website: You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:
PartnersCustomersIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.How to obtain the Microsoft Dynamics NAV hotfix or update files
After you request a Microsoft Dynamics NAV hotfix, a hyperlink will be sent to you in an e-mail.
The e-mail will contain a hyperlink and a password. You can use the hyperlink to download the Microsoft Dynamics NAV hotfix or the update files. When you click the hyperlink, the
File Download – Security Warning dialog box opens. Then, you are prompted to run, to save, or to cancel the download.
If you click
Run, the files start the download and the extraction process. You must specify a folder for the new files, and then provide the password.
If you click
Save, you must specify a path for saving the compressed file. When you open the file that you saved, you are prompted to specify a path for the files. Then, you must provide the password provided in the e-mail.
If you click
Cancel, the download process stops.
File information
The following files are included in the hotfix:
| File name | File version | File size | Date | Time |
|---|
| Changelog_step1.txt | Not Applicable | 59,688 | 01-Aug-2013 | 01:46 |
| Tfs352319_after_step1.txt | Not Applicable | 199,935 | 01-Aug-2013 | 01:46 |
| Tfs352319_before_step1.txt | Not Applicable | 165,325 | 01-Aug-2013 | 01:46 |
| Upgrade601700.ch.1.hf.fob | Not Applicable | 925,938 | 01-Aug-2013 | 22:30 |
| Changelog_step2.txt | Not Applicable | 13,355 | 01-Aug-2013 | 01:47 |
| Tfs352319_after_step2.txt | Not Applicable | 88,173 | 31-Jul-2013 | 23:41 |
| Tfs352319_before_step2.txt | Not Applicable | 76,385 | 31-Jul-2013 | 23:38 |
| Upgrade601700.ch.2.hf.fob | Not Applicable | 1,040,910 | 01-Aug-2013 | 23:13 |
Prerequisites
You must have the Swiss version of Microsoft Dynamics NAV 2013 installed to apply this hotfix.