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  2. The Store app crashes after you upgrade to Windows 8.1

The Store app crashes after you upgrade to Windows 8.1

View products that this article applies to.

Symptoms

After an unexpected shutdown, you may be unable to start the Windows Store in Windows 8.1. Specifically, when you try to start the Store app, it will be stuck in the "loading" phase with the loading icon spinning indefinitely. 

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Resolution

Update information

How to obtain this update

This update will be automatically installed if you upgrade from Windows 8 to Windows 8.1.

Prerequisites

To apply this update, you must have an internet connection while upgrading from Windows 8 to Windows 8.1.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not need to restart the computer after applying this update.

Update replacement information

This update does not replace a previously released update.







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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2892082
Revision : 1
Created on : 1/7/2017
Published on : 10/17/2013
Exists online : False
Views : 269