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Upgrade to Windows 8.1 fails, and the system is rolled back to its previous state

View products that this article applies to.

Symptoms

You have a computer that has 1 gigabyte (GB) memory installed and is running a 32-bit version of Windows 8. When you try to upgrade to Windows 8.1, the upgrade fails, and the system is rolled back to its previous state.

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Cause

This problem occurs because the upgrade is too large for the random access memory (RAM) that is available on the computer. The RAM that is available is less than 1 GB.

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Resolution

Update information

How to obtain this update

This update is applied when you upgrade to Windows 8.1. No interaction is required to apply this update.

Prerequisites

To apply this update, you must be running a 32-bit version of Windows 8.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace any previously released update.
File information
The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 file information and notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.3.960 0.16 xxxWindows 8.1RTMGDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
For all supported x86-based systems
File nameFile versionFile sizeDateTimePlatform
Setupplatform.dllNot applicable2,760,70419-Sep-201302:48x86
Setupplatform.exe6.3.9600.164073,115,60819-Sep-201306:28x86
For all supported x64-based systems
File nameFile versionFile sizeDateTimePlatform
Setupplatform.dllNot applicable5,642,75219-Sep-201303:23x64
Setupplatform.exe6.3.9600.164076,168,15219-Sep-201313:15x64
For all supported ARM-based systems
File nameFile versionFile sizeDateTimePlatform
Setupplatform.dllNot Applicable4,961,12019-Sep-201304:17Not applicable
Setupplatform.exe6.3.9600.164075,396,97619-Sep-201304:16Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology Microsoft uses to describe software updates.

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kbbug, atdownload, kb

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Article Info
Article ID : 2891300
Revision : 1
Created on : 1/7/2017
Published on : 10/8/2013
Exists online : False
Views : 177