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Hotfix KB2889954 for Word 2013 October 14, 2014 (Word-x-none.msp)

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This article describes the issues that are fixed in the Microsoft Word 2013 hotfix package that is dated October 14, 2014.

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Issues that this hotfix package fixes

  • Assume that your user name contains an "&" character. When you add a comment in a Word document, the "&" character is missing, and the character that next to the "&" character appears underlined.
  • When you open a Word document that contains a specific font in Word 2013, Word crashes.
  • In Word 2013, assume that you open a Word document that contains one piece of visible text between two pieces of hidden text and that you set the hidden text as invisible. You select the visible text, replace it with new text, and then you set the hidden text as visible. In this situation, the new text appears outside the two pieces of hidden text instead of in-between them.
  • Word 2013 or Outlook 2013 uses more system resources than expected.
  • In Word 2013, assume that you save a Word document as a webpage. When you open the webpage in some web browsers, the appearance of the font is different than the font displayed in the Word document. 
    Similarly, when you create an email message in Outlook 2013, and then view the message in some web browsers, the font may appear different than the font used in the email message.
  • In Word 2013, assume that you turn on Track Changes in a document that contains fields, shapes, or pictures. You make some changes in the document. Then you save and close the document. When you reopen the document, some unexpected formatting revisions are displayed in the Revision balloon. 
  • In Word 2013, assume that you use a Group Policy setting that disables the AutoCorrect does not apply Capitalized sentence setting. You open a Word document and then type a paragraph. In this situation, the first sentence of the paragraph is still capitalized.
  • In Word 2013, assume that you save a document that contains some internal links in outline view and then you save it as a PDF file. When you reopen the Word document, some additional pages are added unexpectedly, and the internal links are now incorrect. These issues also occur in the newly created PDF file.
  • In Word 2013, assume that you select a table cell and then extend this selection to another table cell by using a combination of keyboard and mouse actions. For example, you hold down the Shift key and then click another cell. In this situation, the WindowSelectionChange event is not triggered as expected.
  • In Word 2013, when you open an .rtf document that has a Ruby field within a paragraph that has the Fit Text setting turned on, an unexpected square box character appears in the text.
  • In Word 2013, rendering and performance issues occur when there are anchor graphic objects inside a repeating row of a table that spans multiple pages.
  • Assume that you have a Word document that contains a text box that is protected by an editing restriction of No changes (Read-Only). In this situation, you are able to edit the text box. However, when you copy and paste the text box, you cannot move or edit it.
  • When you try to open a document in Word 2013 that contains corrupted bookmarks, the document does not open. Additionally, you receive the following error message: 
    Word was unable to read the document. It may be corrupt.
  • When you print a Word document that contains Syriac or Maldivian characters, the characters may be displayed incorrectly in the printout.
  • Consider the following scenario:
    • In Word 2013, you insert a content control in a document.
    • You right-click the content control, and then you select the Content control cannot be deleted check box. 
    • You insert a bookmark in the content control, and then you insert a cross-reference that refers to the bookmark.
    • You update the content in the content control, select the cross-reference and then press F9.
    In this scenario, the cross-reference is not updated as expected. 
  • When you group some fields in a Word 2010 document, the information about the fields do not update. For example, the grouped Date & Time field and the grouped Page Number field do not update as expected.

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More Information

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problems that are described in this article. Apply this hotfix only to systems that are experiencing the problems described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.


To install this hotfix package, you must have Office 2013 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Registry information

To use one of the hotfixes in this package, you do not have to make any changes to the registry.

File information

This hotfix may not contain all the files that you must have to fully update a product to the latest build. This hotfix contains only the files that you must have to resolve the issues that are listed in this article.
The global version of this hotfix package uses a Microsoft Windows Installer package to install the hotfix package. The dates and the times for these files are listed in Coordinated Universal Time (UTC) in the following table. When you view the file information, the date is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

x86 version

Download information
File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Word-x-none.mspNot Applicable222,195,71228-Sep-201409:19

Word-x-none.msp file information
File nameFile versionFile sizeDateTime

x64 version

Download information
File nameFile versionFile sizeDateTime

Microsoft Windows Installer .msp file information
File nameFile versionFile sizeDateTime
Word-x-none.mspNot Applicable225,660,92828-Sep-201409:30

Word-x-none.msp file information
File nameFile versionFile sizeDateTime

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For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbsurveynew, kbcu, kbhotfixserver, kbexpertiseinter, kbhotfixrollup, kbautohotfix, kbhotfixallversions, kb

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Article Info
Article ID : 2889954
Revision : 2
Created on : 3/30/2017
Published on : 3/30/2017
Exists online : False
Views : 293