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XADM: Error 2186 Occurs When You Start the Microsoft Exchange Information Store Service

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Symptoms

When you start the Microsoft Exchange Information Store service in Control Panel, you may receive the following error message:
Could not start the Microsoft Exchange Information Store service on \\Computername.
Error 2186: The service is not responding to the control function
In addition, the following event ID messages are logged in the Application event log:
Event ID: 1121
MSExchangeIS
Type: Error
Description:
Error 0xfb5 connecting to the Microsoft Exchange Server Directory Service
-and-
Event ID: 5000
MSExchangeIS
Type: Error
Description:
Unable to initialize connecting to the Microsoft Exchange Information Store Service Error 0xfb5
-and-
Event ID: 1005
MSExchangeSA
Type: Error
Description:
Unexpected error -0xc0040000 - Network problems are preventing connection to the Microsoft Exchange Server computer. Microsoft Exchange Server Information Store ID no: 80040115-0514-000006bf occurred.
The following event ID messages are logged in the System event log:
Event ID: 7009
Source: Service Control Manager
category: None
Description:
Timeout (120000 milliseconds) waiting for service to connect
-and-
Event ID: 7000
Source: Service Control Manager
Category: None
Description:
The Microsoft Exchange Information Store service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

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Cause

This issue can occur if the Information Store service has been configured to log on as a system account or to use the Local System account.

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Resolution

To resolve this issue:
  1. Open Control Panel, double-click Services, click Microsoft Exchange Information Store service, and then click Startup.
  2. In the Log On As box, click This Account, and then enter the name of the Exchange Service Account or an account that has Service Account administrator rights on the Organization, Site, and Configuration containers.
  3. Retype the password and password confirmation.
  4. Start the Information Store service.

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Article Info
Article ID : 288952
Revision : 4
Created on : 1/1/0001
Published on : 1/1/0001
Exists online : False
Views : 289