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Events 1000, 4999, and 9775 are logged when Store.exe crashes on an Exchange Server 2010 SP3 Mailbox server

View products that this article applies to.

Symptoms

The Microsoft Exchange Information Store service (Store.exe) crashes on a Microsoft Exchange Server 2010 Service Pack 3 (SP3) Mailbox server. Additionally, the following events are logged in the Application log:

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Cause

This issue occurs because a LogFailedSDUpdateEvent function calls the ConvertSecurityDescriptorToStringSecurityDescriptor function in the advapi32.dll file. However, corruption occurs in the Security Descriptor. Then, the ConvertSecurityDescriptorToStringSecurityDescriptor function throws an access violation exception.

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Resolution

To resolve this issue, install the following update rollup:

2891587 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the ConvertSecurityDescriptorToStringSecurityDescriptor function, go to the following Microsoft website:

General information about the ConvertSecurityDescriptorToStringSecurityDescriptor function

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Applies to:

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info

Article ID	:	2888906
Revision	:	1
Created on	:	1/7/2017
Published on	:	11/25/2013
Exists online	:	False
Views	:	313