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FIX: "The supplied message is incomplete" error when you use an FTPS client to upload a file in Windows


View products that this article applies to.

Symptoms

When you use an FTP-over-Secure Sockets Layer (FTPS) client that implements Transport Layer Security (TLS) 1.2 to upload a file to a secure website, the file may not be uploaded as expected. Additionally, you may receive the following error message:

550: The supplied message is incomplete. The signature was not verified.

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Cause

This problem occurs because of a message-handling issue in TLS 1.2.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1), Windows Server 2008 R2 SP1, Windows 8, Windows Server 2012, Windows 8.1, or Windows Server 2012 R2.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.


Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll7.5.7601.2200916,38401-Jun-201204:48x86
Ftpctrlps.dll7.5.7600.142949,72814-Jul-200901:15x86
Ftpmib.dll7.5.7600.1638510,24014-Jul-200901:15x86
Ftpres.dll7.5.7600.1429414,84814-Jul-200901:05x86
Ftpsvc.dll7.5.7601.22760310,27206-Aug-201401:40x86
Ftpsvc.mofNot applicable69,25213-Jul-200921:05Not applicable

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll7.5.7601.2200918,43201-Jun-201205:23x64
Ftpctrlps.dll7.5.7600.1429413,82414-Jul-200901:40x64
Ftpmib.dll7.5.7600.1638512,80014-Jul-200901:40x64
Ftpres.dll7.5.7600.1429414,84814-Jul-200901:27x64
Ftpsvc.dll7.5.7601.22760351,23206-Aug-201402:02x64
Ftpsvc.mofNot applicable69,25213-Jul-200920:50Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll7.5.7601.2200940,96001-Jun-201204:18IA-64
Ftpctrlps.dll7.5.7600.1429422,52814-Jul-200901:46IA-64
Ftpmib.dll7.5.7600.1638523,55214-Jul-200901:46IA-64
Ftpres.dll7.5.7600.1429414,84814-Jul-200901:35IA-64
Ftpsvc.dll7.5.7601.22760786,43206-Aug-201401:23IA-64
Ftpsvc.mofNot applicable69,25213-Jul-200920:48Not applicable

Windows 8 and Windows Server 2012 file information and notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll8.0.9200.1638415,36026-Jul-201203:18x86
Ftpctrlps.dll8.0.9200.1638410,24026-Jul-201203:18x86
Ftpmib.dll8.0.9200.1638410,75226-Jul-201203:18x86
Ftpres.dll8.0.9200.1638414,84826-Jul-201202:44x86
Ftpsvc.dll8.0.9200.20854319,48817-Oct-201305:41x86
Ftpsvc.mofNot Applicable69,99025-Jul-201220:18Not Applicable
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll8.0.9200.1638417,92026-Jul-201203:05x64
Ftpctrlps.dll8.0.9200.1638414,33626-Jul-201203:05x64
Ftpmib.dll8.0.9200.1638413,31226-Jul-201203:05x64
Ftpres.dll8.0.9200.1638414,84826-Jul-201202:34x64
Ftpsvc.dll8.0.9200.20854369,15217-Oct-201305:55x64
Ftpsvc.mofNot Applicable69,99025-Jul-201220:16Not Applicable
Windows 8.1 and Windows Server 2012 R2 file information notes
Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8.1 and Windows Server 2012 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll8.5.9600.1638416,38422-Aug-201303:50x86
Ftpctrlps.dll8.5.9600.1638410,75222-Aug-201304:05x86
Ftpmib.dll8.5.9600.1638411,77622-Aug-201304:02x86
Ftpres.dll8.5.9600.1638414,84822-Aug-201304:16x86
Ftpsvc.dll8.5.9600.16457322,04808-Nov-201305:31x86
Ftpsvc.mofNot applicable69,99021-Aug-201323:46Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Ftpconfigext.dll8.5.9600.1638418,43222-Aug-201311:16x64
Ftpctrlps.dll8.5.9600.1638414,33622-Aug-201311:33x64
Ftpmib.dll8.5.9600.1638413,31222-Aug-201311:31x64
Ftpres.dll8.5.9600.1638414,84822-Aug-201311:44x64
Ftpsvc.dll8.5.9600.16457372,22408-Nov-201306:25x64
Ftpsvc.mofNot applicable69,99022-Aug-201306:51Not applicable


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_f0b9062700d99d9c9c144566c7f87c4c_31bf3856ad364e35_6.1.7601.22760_none_9788dd9b8ac822d4.manifest
File versionNot applicable
File size698
Date (UTC)06-Aug-2014
Time (UTC)12:42
File nameX86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.22760_none_4cc1f7a30d2cd908.manifest
File versionNot applicable
File size31,009
Date (UTC)06-Aug-2014
Time (UTC)12:45

Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File propertyValue
File nameAmd64_be8d20bca7094f3cf5108c4b2bb955c6_31bf3856ad364e35_6.1.7601.22760_none_059742b3c0abaf39.manifest
File versionNot applicable
File size1,046
Date (UTC)06-Aug-2014
Time (UTC)12:42
File nameAmd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.22760_none_a8e09326c58a4a3e.manifest
File versionNot applicable
File size31,015
Date (UTC)06-Aug-2014
Time (UTC)12:48
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.22760_none_b3353d78f9eb0c39.manifest
File versionNot applicable
File size11,616
Date (UTC)06-Aug-2014
Time (UTC)01:54

Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_16ac668f4af08cf17c75460026261df7_31bf3856ad364e35_6.1.7601.22760_none_eee583270d40cb7f.manifest
File versionNot applicable
File size1,044
Date (UTC)06-Aug-2014
Time (UTC)12:42
File nameIa64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.22760_none_4cc39b990d2ae204.manifest
File versionNot applicable
File size31,012
Date (UTC)06-Aug-2014
Time (UTC)12:42
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.1.7601.22760_none_b3353d78f9eb0c39.manifest
File versionNot applicable
File size11,616
Date (UTC)06-Aug-2014
Time (UTC)01:54


Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File namePackage_1_for_kb2888853~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot Applicable
File size1,813
Date (UTC)17-Oct-2013
Time (UTC)20:37
PlatformNot Applicable
File namePackage_2_for_kb2888853~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot Applicable
File size1,813
Date (UTC)17-Oct-2013
Time (UTC)20:37
PlatformNot Applicable
File namePackage_for_kb2888853_rtm~31bf3856ad364e35~x86~~6.2.2.0.mum
File versionNot Applicable
File size1,934
Date (UTC)17-Oct-2013
Time (UTC)20:37
PlatformNot Applicable
File nameX86_a56a04e38c1713194a8e2a990766f53e_31bf3856ad364e35_6.2.9200.20854_none_13cfc505650d0632.manifest
File versionNot Applicable
File size698
Date (UTC)17-Oct-2013
Time (UTC)20:37
PlatformNot Applicable
File nameX86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.2.9200.20854_none_47c0369a800ce866.manifest
File versionNot Applicable
File size26,656
Date (UTC)17-Oct-2013
Time (UTC)20:37
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_c4de98a6270c4f5c157ca44c46a7240d_31bf3856ad364e35_6.2.9200.20854_none_738bbadf13755f5f.manifest
File versionNot Applicable
File size1,046
Date (UTC)17-Oct-2013
Time (UTC)20:39
PlatformNot Applicable
File nameAmd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.2.9200.20854_none_a3ded21e386a599c.manifest
File versionNot Applicable
File size26,662
Date (UTC)17-Oct-2013
Time (UTC)20:39
PlatformNot Applicable
File namePackage_1_for_kb2888853~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot Applicable
File size2,249
Date (UTC)17-Oct-2013
Time (UTC)20:39
PlatformNot Applicable
File namePackage_2_for_kb2888853~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot Applicable
File size2,041
Date (UTC)17-Oct-2013
Time (UTC)20:39
PlatformNot Applicable
File namePackage_for_kb2888853_rtm~31bf3856ad364e35~amd64~~6.2.2.0.mum
File versionNot Applicable
File size2,154
Date (UTC)17-Oct-2013
Time (UTC)20:39
PlatformNot Applicable
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.2.9200.20854_none_ae337c706ccb1b97.manifest
File versionNot Applicable
File size11,542
Date (UTC)17-Oct-2013
Time (UTC)06:30
PlatformNot Applicable

Additional file information for Windows 8.1 and Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_5ea3934f5da2b6c33235341cc79aa0d8_31bf3856ad364e35_6.3.9600.16457_none_367b40ac4ef9d171.manifest
File versionNot applicable
File size698
Date (UTC)08-Nov-2013
Time (UTC)20:15
File nameX86_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.3.9600.16457_none_df2e4da1b11f6da9.manifest
File versionNot applicable
File size26,656
Date (UTC)08-Nov-2013
Time (UTC)20:15
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_1a89610cffd1e043142b283efbae4bf5_31bf3856ad364e35_6.3.9600.16457_none_ea818f37084762ac.manifest
File versionNot applicable
File size1,046
Date (UTC)08-Nov-2013
Time (UTC)20:14
File nameAmd64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.3.9600.16457_none_3b4ce925697cdedf.manifest
File versionNot applicable
File size26,662
Date (UTC)08-Nov-2013
Time (UTC)20:14
File nameWow64_microsoft-windows-iis-ftpsvc_31bf3856ad364e35_6.3.9600.16457_none_45a193779ddda0da.manifest
File versionNot applicable
File size11,542
Date (UTC)08-Nov-2013
Time (UTC)08:39


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References

See the terminology Microsoft uses to describe software updates for more information.

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2888853
Revision : 1
Created on : 1/7/2017
Published on : 9/9/2014
Exists online : False
Views : 349