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  2. FIX: Virtual Machine Manager crashes when you try to manage a mirror LUN on a secondary storage array in Windows Server 2012

FIX: Virtual Machine Manager crashes when you try to manage a mirror LUN on a secondary storage array in Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You run Microsoft System Center 2012 Virtual Machine Manager Service Pack 1 on Windows Server 2012.
  • You have two EMC Storage Area Network (SAN) storage arrays that are managed by one EMC Storage Management Initiative Specification (SMI-S) provider.
  • You create one logical unit number (LUN) on the first SAN storage array and the additional mirror LUN on the secondary SAN storage array in Virtual Machine Manager.
  • You try to manage the mirror LUN on the secondary storage array in Virtual Machine Manager.

In this scenario, Virtual Machine Manager crashes.

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Cause

This problem occurs because Virtual Machine Manager does not handle the LUNs from more than one storage array when the LUN ID on the first LUN is the same on both storage arrays. Virtual Machine Manager does not understand which storage array each LUN belongs to.

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Windows Server 2012 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information and notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Msftstrgman.mofNot applicable92,50405-Sep-201322:24Not applicable
Msftstrgmanuninstall.mofNot applicable16602-Jun-201214:33Not applicable
Storageservice.dll1.0.565.05,460,99206-Sep-201305:32x64
Msftstrgman.mofNot applicable92,50405-Sep-201322:26Not applicable
Msftstrgmanuninstall.mofNot applicable16602-Jun-201214:33Not applicable
Storageservice.dll1.0.565.05,460,99206-Sep-201305:38x64
Smisdevice.dll1.0.565.04,248,57606-Sep-201305:32x64
Smisdevice.dll1.0.565.04,248,57606-Sep-201305:38x64
Delegatorprovider.dll6.2.9200.1638425,08826-Jul-201203:05x64
Storagewmi.dll6.2.9200.167081,539,58406-Sep-201305:32x64
Storagewmi.mofNot applicable162,36023-Jun-201223:25Not applicable
Storagewmi_passthru.dll6.2.9200.1638421,50426-Jul-201203:07x64
Storagewmi_passthru.mofNot applicable1,89802-Jun-201214:55Not applicable
Storagewmi_passthru_uninstall.mofNot applicable1,65102-Jun-201214:55Not applicable
Storagewmi_uninstall.mofNot applicable7,47217-Jun-201215:32Not applicable
Delegatorprovider.dll6.2.9200.1638425,08826-Jul-201203:05x64
Storagewmi.dll6.2.9200.208161,539,58406-Sep-201305:38x64
Storagewmi.mofNot applicable162,36023-Jun-201223:25Not applicable
Storagewmi_passthru.dll6.2.9200.1638421,50426-Jul-201203:07x64
Storagewmi_passthru.mofNot applicable1,89802-Jun-201214:55Not applicable
Storagewmi_passthru_uninstall.mofNot applicable1,65102-Jun-201214:55Not applicable
Storagewmi_uninstall.mofNot applicable7,47217-Jun-201215:32Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology Microsoft uses to describe software updates.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
File nameAmd64_29ee2f2243a0edef3c4f08b117cf5bc2_31bf3856ad364e35_6.2.9200.16708_none_00819a583169ba01.manifest
File versionNot applicable
File size1,066
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_38e169f1ac559134eb3d38a5d54c820e_31bf3856ad364e35_6.2.9200.20816_none_7c60e0a895defc5d.manifest
File versionNot applicable
File size731
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_4e457f23e487b62b950187b0189721f6_31bf3856ad364e35_6.2.9200.16708_none_28c58ad2e701a858.manifest
File versionNot applicable
File size712
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_6351e40f05e751977027767beea4d52a_31bf3856ad364e35_6.2.9200.20816_none_eadd0e783579b437.manifest
File versionNot applicable
File size1,066
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_7fcfe1dde6c396e71f13959d3a5d7b5e_31bf3856ad364e35_6.2.9200.20816_none_2f09a0fd0d7f152d.manifest
File versionNot applicable
File size735
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_934095ea5d343e8ed8c99b539b789db9_31bf3856ad364e35_6.2.9200.16708_none_14039fa1217ed1f8.manifest
File versionNot applicable
File size712
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_a5a5b013362217223b36835f4bf1c727_31bf3856ad364e35_6.2.9200.20816_none_492907bb8343fcfc.manifest
File versionNot applicable
File size712
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_b72ad1a9660a50ebde8a674a6a539160_31bf3856ad364e35_6.2.9200.20816_none_b8b1e92cdcbe76cc.manifest
File versionNot applicable
File size712
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_b96af75c58bae56cf9f9dcaaf39d08cf_31bf3856ad364e35_6.2.9200.16708_none_1f70cfe91ed44fc6.manifest
File versionNot applicable
File size735
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_e888fd4b1ed6ccbe544fda8fccc7db66_31bf3856ad364e35_6.2.9200.16708_none_1a58fbd95d5aa42c.manifest
File versionNot applicable
File size731
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_microsoft-windows-s..-storageservice-dll_31bf3856ad364e35_6.2.9200.16708_none_2491574fa801022e.manifest
File versionNot applicable
File size19,795
Date (UTC)06-Sep-2013
Time (UTC)07:27
File nameAmd64_microsoft-windows-s..-storageservice-dll_31bf3856ad364e35_6.2.9200.20816_none_250e239ac1288b3b.manifest
File versionNot applicable
File size19,795
Date (UTC)06-Sep-2013
Time (UTC)06:37
File nameAmd64_microsoft-windows-s..vice-smisdevice-dll_31bf3856ad364e35_6.2.9200.16708_none_a69bc42ec98f33f6.manifest
File versionNot applicable
File size2,493
Date (UTC)06-Sep-2013
Time (UTC)07:27
File nameAmd64_microsoft-windows-s..vice-smisdevice-dll_31bf3856ad364e35_6.2.9200.20816_none_a7189079e2b6bd03.manifest
File versionNot applicable
File size2,493
Date (UTC)06-Sep-2013
Time (UTC)06:37
File nameAmd64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.16708_none_aa103335d4113c46.manifest
File versionNot applicable
File size9,028
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameAmd64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.20816_none_aa8cff80ed38c553.manifest
File versionNot applicable
File size9,028
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameWow64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.16708_none_b464dd880871fe41.manifest
File versionNot applicable
File size9,026
Date (UTC)06-Sep-2013
Time (UTC)15:56
File nameWow64_microsoft-windows-storagemanagementwmi_31bf3856ad364e35_6.2.9200.20816_none_b4e1a9d32199874e.manifest
File versionNot applicable
File size9,026
Date (UTC)06-Sep-2013
Time (UTC)15:56

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Keywords: kbbug, kbsurveynew, kbexpertiseinter, kbautohotfix, kbhotfixserver, kbqfe, kb, kbfix

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Article Info
Article ID : 2887281
Revision : 1
Created on : 1/7/2017
Published on : 10/21/2013
Exists online : False
Views : 314