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  2. FIX: You are instructed to restart the computer when you log on to a Windows 7 SP1 virtual-machine-based image

FIX: You are instructed to restart the computer when you log on to a Windows 7 SP1 virtual-machine-based image

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a server that is running Windows Server 2012.
  • You have a managed-pool virtual-machine-based desktop collection that uses a Windows 7 Service Pack 1 (SP1) template virtual machine that has a RemoteFX 3D video adapter installed.
  • You log on to an instantiated Windows 7 Service Pack 1 (SP1) virtual machine by connecting with a remote desktop client.
  • You can log on to the virtual machine by using Connection Broker or by using the Remote Desktop Web Access page.

In this scenario, when you log on to the virtual-machine-based image, you receive a message that instructs you to restart the computer.

Note If you restart the computer, the virtual machine-based image is discarded and the virtual machine is restored to its original image. This behavior is typical for an auto-created pool in the Virtual Desktop Infrastructure (VDI).

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Cause

This problem occurs because of a problem in the user-mode Plug and Play Manager. Specifically, Microsoft Hyper-V Remote Desktop Virtualization is not fully installed.

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Resolution

To resolve this problem, apply this hotfix to the template virtual machine. After you apply this update, you must run the sysprep command to create a new template virtual machine. Use the new template to update the pooled virtual machines in this collection by using either the user interface in Server Manager or the Update-RDVirtualDesktopCollection cmdlet.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 and Windows Server 2008 R2 installed.

Restart requirement

You must restart the computer after you apply this hotfix to the template virtual machine and run the sysprep /generalize command.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    0.
    16xxx    		Windows 7 and Windows Server 2008 R2RTMGDR
    6.1.760
    1.
    17xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.
    22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Cfgmgr32.dll6.1.7601.17514145,92020-Nov-201012:18x86
Devobj.dll6.1.7600.1638564,51214-Jul-200901:15x86
Devrtl.dll6.1.7600.1638544,54414-Jul-200901:15x86
Drvinst.exe6.1.7601.22443253,44006-Sep-201300:58x86
Drvinst.mofNot applicable3,68510-Jun-200921:46Not applicable
Umpnpmgr.dll6.1.7601.22443292,86406-Sep-201302:06x86
Umpnpmgr.mofNot applicable3,69210-Jun-200921:46Not applicable
For all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cfgmgr32.dll6.1.7601.17514207,87220-Nov-201013:25x64
Devobj.dll6.1.7600.1638593,18414-Jul-200901:40x64
Devrtl.dll6.1.7600.1638558,36814-Jul-200901:40x64
Drvinst.exe6.1.7601.22443102,91206-Sep-201301:11x64
Drvinst.mofNot applicable3,68510-Jun-200921:07Not applicable
Umpnpmgr.dll6.1.7601.22443402,94406-Sep-201302:28x64
Umpnpmgr.mofNot applicable3,69210-Jun-200921:08Not applicable
Cfgmgr32.dll6.1.7601.22443145,92006-Sep-201302:03x86
Devobj.dll6.1.7601.2244364,00006-Sep-201302:03x86
Devrtl.dll6.1.7601.2244344,03206-Sep-201300:58x86
Drvinst.exe6.1.7601.22443253,44006-Sep-201300:58x86
Drvinst.mofNot applicable3,68509-Jul-201306:47Not applicable
Umpnpmgr.mofNot applicable3,69209-Jul-201306:47Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Cfgmgr32.dll6.1.7601.17514355,84020-Nov-201010:24IA-64
Devobj.dll6.1.7600.16385178,17614-Jul-200901:46IA-64
Devrtl.dll6.1.7600.16385122,36814-Jul-200901:46IA-64
Drvinst.exe6.1.7601.22443212,99206-Sep-201300:41IA-64
Drvinst.mofNot applicable3,68510-Jun-200921:13Not applicable
Umpnpmgr.dll6.1.7601.22443706,04806-Sep-201301:36IA-64
Umpnpmgr.mofNot applicable3,69210-Jun-200921:13Not applicable
Cfgmgr32.dll6.1.7601.22443145,92006-Sep-201302:03x86
Devobj.dll6.1.7601.2244364,00006-Sep-201302:03x86
Devrtl.dll6.1.7601.2244344,03206-Sep-201300:58x86
Drvinst.exe6.1.7601.22443253,44006-Sep-201300:58x86
Drvinst.mofNot applicable3,68509-Jul-201306:47Not applicable
Umpnpmgr.mofNot applicable3,69209-Jul-201306:47Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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References

See the terminology Microsoft uses to describe software updates.

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Additional file information

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2886366~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,826
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_2_for_kb2886366~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,809
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_3_for_kb2886366~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,811
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_for_kb2886366_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,459
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_for_kb2886366_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot applicable
File size1,918
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameX86_75084df89980bfc27a5c3518f824633a_31bf3856ad364e35_6.1.7601.22443_none_7870aa4392c3846e.manifest
File versionNot applicable
File size703
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameX86_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.22443_none_7971274aa4650ba9.manifest
File versionNot applicable
File size11,433
Date (UTC)06-Sep-2013
Time (UTC)17:44
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and Windows Server 2008 R2
File nameAmd64_1a18917f3874d2448e10af37f947318e_31bf3856ad364e35_6.1.7601.22443_none_8a22964e8f90f603.manifest
File versionNot applicable
File size707
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameAmd64_4f15171f9ea06b97b79f8d0681b17bb7_31bf3856ad364e35_6.1.7601.22443_none_49973e6c5aea8b11.manifest
File versionNot applicable
File size1,056
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameAmd64_d0358b334bb9069d110cef31484d4947_31bf3856ad364e35_6.1.7601.22443_none_de49e11423364c4d.manifest
File versionNot applicable
File size707
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameAmd64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.22443_none_d58fc2ce5cc27cdf.manifest
File versionNot applicable
File size11,437
Date (UTC)06-Sep-2013
Time (UTC)17:47
PlatformNot applicable
File namePackage_1_for_kb2886366~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,836
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_2_for_kb2886366~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,241
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_3_for_kb2886366~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,019
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_4_for_kb2886366~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,044
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_for_kb2886366_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size1,467
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_for_kb2886366_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot applicable
File size2,830
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameWow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.22443_none_dfe46d2091233eda.manifest
File versionNot applicable
File size8,299
Date (UTC)06-Sep-2013
Time (UTC)02:20
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_2dfc7137e2793a6d2d68f6cd53ebb3c9_31bf3856ad364e35_6.1.7601.22443_none_bb88acb5382f40a8.manifest
File versionNot applicable
File size1,054
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameIa64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.22443_none_7972cb40a46314a5.manifest
File versionNot applicable
File size11,435
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_1_for_kb2886366~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size2,037
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File namePackage_for_kb2886366_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum
File versionNot applicable
File size1,446
Date (UTC)06-Sep-2013
Time (UTC)17:41
PlatformNot applicable
File nameWow64_microsoft-windows-coreusermodepnp_31bf3856ad364e35_6.1.7601.22443_none_dfe46d2091233eda.manifest
File versionNot applicable
File size8,299
Date (UTC)06-Sep-2013
Time (UTC)02:20
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2886366
Revision : 1
Created on : 1/7/2017
Published on : 10/9/2013
Exists online : False
Views : 225