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"Cannot connect to the call" error when you make a call in the 14.0.5 version of Lync for Mac 2011

Symptoms

Consider the following scenario:
  • You sign in to the 14.0.5 version of Microsoft Lync for Mac 2011.
  • You make multiple calls by using the Lync for Mac 2011 client. For example, you make from 6 to 10 calls.
  • You try to make another call.
In this scenario, the call fails. Additionally, you receive the following error message:
Cannot connect to the call

Note After this issue occurs, you can’t make or receive calls until you restart Lync for Mac 2011 and then sign in again.

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Resolution

To resolve this issue, install the following cumulative update:
2884053 Description of the Microsoft Lync for Mac 2011 14.0.5 hotfix

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Keywords: kbqfe, kbfix, kbsurveynew, kberrmsg, kbexpertisebeginner, kb

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Article Info
Article ID : 2884055
Revision : 1
Created on : 1/7/2017
Published on : 9/4/2013
Exists online : False
Views : 84