Dynamics AX Sales Invoice by Batch is calling Payment Services Capture more than once

View products that this article applies to.

This article applies to Microsoft Dynamics AX for all regions.

Symptoms

At the commit of transaction enclosing the super() call in SalesFormLetter_Invoice\insertJournal, the Application\ttsNotifyPreCommit is called which in turn calls the inventory standard costing update methods which throw update conflicts when using multi-threaded batch. Since the credit card operation is in the same transaction as the super() call, the credit card is captured multiple times due to the retry logic when handling update conflict exception.

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Resolution

Separated the super() call and the credit card capture logic in separate transactions.

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx

You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/

Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm

In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name	File version	File size	Date	Time	Platform
Axupdate.exe	Not Applicable	62,120	29-Aug-2013	09:41	x86
Kb2883917-glp-cons.cab	Not Applicable	4,642,075	29-Aug-2013	09:41	Not Applicable
Kb2883917-glp-ee.cab	Not Applicable	5,490,136	29-Aug-2013	09:41	Not Applicable
Kb2883917-glp-il.cab	Not Applicable	413,778	29-Aug-2013	09:41	Not Applicable
Kb2883917-glp-tr.cab	Not Applicable	1,654,718	29-Aug-2013	09:41	Not Applicable
Kb2883917-syp-cons.cab	Not Applicable	5,823,871	29-Aug-2013	09:41	Not Applicable
Kb2883917-syp-ee.cab	Not Applicable	5,773,963	29-Aug-2013	09:41	Not Applicable
Kb2883917-syp-il.cab	Not Applicable	5,491,644	29-Aug-2013	09:41	Not Applicable
Kb2883917-syp-syp.cab	Not Applicable	5,489,457	29-Aug-2013	09:41	Not Applicable
Kb2883917-syp-tr.cab	Not Applicable	5,620,908	29-Aug-2013	09:41	Not Applicable
Licensetermsar.rtf	Not Applicable	101,414	18-Aug-2013	21:38	Not Applicable
Licensetermscs.rtf	Not Applicable	92,705	18-Aug-2013	21:38	Not Applicable
Licensetermsda.rtf	Not Applicable	102,543	18-Aug-2013	21:38	Not Applicable
Licensetermsde.rtf	Not Applicable	119,313	18-Aug-2013	21:38	Not Applicable
Licensetermsen.rtf	Not Applicable	111,795	18-Aug-2013	21:38	Not Applicable
Licensetermses.rtf	Not Applicable	98,313	18-Aug-2013	21:38	Not Applicable
Licensetermset.rtf	Not Applicable	104,484	18-Aug-2013	21:38	Not Applicable
Licensetermsfi.rtf	Not Applicable	107,418	18-Aug-2013	21:38	Not Applicable
Licensetermsfr.rtf	Not Applicable	133,197	18-Aug-2013	21:38	Not Applicable
Licensetermshe-il.rtf	Not Applicable	4,258	18-Aug-2013	21:38	Not Applicable
Licensetermshu.rtf	Not Applicable	94,304	18-Aug-2013	21:38	Not Applicable
Licensetermsis.rtf	Not Applicable	36,112	18-Aug-2013	21:38	Not Applicable
Licensetermsit.rtf	Not Applicable	117,765	18-Aug-2013	21:38	Not Applicable
Licensetermsja.rtf	Not Applicable	107,092	18-Aug-2013	21:38	Not Applicable
Licensetermslt.rtf	Not Applicable	125,197	18-Aug-2013	21:38	Not Applicable
Licensetermslv.rtf	Not Applicable	106,681	18-Aug-2013	21:38	Not Applicable
Licensetermsnb-no.rtf	Not Applicable	118,245	18-Aug-2013	21:38	Not Applicable
Licensetermsnl.rtf	Not Applicable	112,657	18-Aug-2013	21:38	Not Applicable
Licensetermspl.rtf	Not Applicable	118,887	18-Aug-2013	21:38	Not Applicable
Licensetermspt-br.rtf	Not Applicable	102,982	18-Aug-2013	21:38	Not Applicable
Licensetermsru.rtf	Not Applicable	151,400	18-Aug-2013	21:38	Not Applicable
Licensetermssv.rtf	Not Applicable	117,960	18-Aug-2013	21:38	Not Applicable
Licensetermsth.rtf	Not Applicable	156,708	18-Aug-2013	21:38	Not Applicable
Licensetermstr.rtf	Not Applicable	105,693	18-Aug-2013	21:38	Not Applicable
Licensetermszh-hans.rtf	Not Applicable	100,528	18-Aug-2013	21:38	Not Applicable
Axsetupsp.exe	5.0.1100.45	1,637,040	29-Aug-2013	09:41	x86
Cabextractor.dll	Not Applicable	19,632	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.dll	5.0.1100.9	150,440	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	539,328	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	17,336	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	539,328	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	539,328	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1500.1212	16,320	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	543,424	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	17,848	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,824	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	535,232	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	547,520	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	18,872	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	559,808	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	20,408	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	531,136	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	16,312	18-Aug-2013	21:53	x86
Axsetupsp.resources.dll	5.0.1100.40	527,040	29-Aug-2013	09:41	x86
Microsoft.dynamics.setup.reportingservices.resources.dll	5.0.1000.45	15,800	18-Aug-2013	21:53	x86
Cabextractor.dll	Not Applicable	23,216	29-Aug-2013	09:41	x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained here in is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Applies to:

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Keywords: kbnoloc, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbhotfixserver, kbmbsmigrate, kbmbspartner, kb, kbautohotfix, kbqfe, kbmbsquickpub

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Article Info

Article ID	:	2883917
Revision	:	3
Created on	:	2/17/2017
Published on	:	2/17/2017
Exists online	:	False
Views	:	278

Microsoft KB Archive Search

Dynamics AX Sales Invoice by Batch is calling Payment Services Capture more than once

Symptoms

Resolution

Hotfix information

Installation information

Prerequisites

Restart requirement

File information

Status

Applies to: