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Can’t sign in to Lync 2013 on a computer that is running Windows 7


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Symptoms

Consider the following scenario:
  • Active Directory Federation Services (ADFS) is deployed on-premises in a Microsoft Lync Server 2013 environment.
  • You log on a computer that is running Microsoft Windows 7 by using an on-premises account in the environment.
  • You enable the DisableNTCredentials key in the following registry path:HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator\
  • You try to sign in to Microsoft Lync 2013 by using a Microsoft Office 365 account on the computer.
In this scenario, you can’t sign in to Lync 2013.

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Cause

This issue occurs because Lync 2013 doesn’t pass the Office 365 credentials to ADFS.

Note Lync 2013 passes the on-premises credentials to ADFS.

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Resolution

To resolve this issue, install the following update:
2825630 Description of the Lync 2013 update: September 20, 2013

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2882813
Revision : 1
Created on : 1/7/2017
Published on : 9/21/2013
Exists online : False
Views : 237