Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Can’t sign in to Lync 2013 on a computer that is running Windows 7

Can’t sign in to Lync 2013 on a computer that is running Windows 7

View products that this article applies to.

Symptoms

Consider the following scenario:
  • Active Directory Federation Services (ADFS) is deployed on-premises in a Microsoft Lync Server 2013 environment.
  • You log on a computer that is running Microsoft Windows 7 by using an on-premises account in the environment.
  • You enable the DisableNTCredentials key in the following registry path:HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Communicator\
  • You try to sign in to Microsoft Lync 2013 by using a Microsoft Office 365 account on the computer.
In this scenario, you can’t sign in to Lync 2013.

↑ Back to the top

Cause

This issue occurs because Lync 2013 doesn’t pass the Office 365 credentials to ADFS.

Note Lync 2013 passes the on-premises credentials to ADFS.

↑ Back to the top

Resolution

To resolve this issue, install the following update:
2825630 Description of the Lync 2013 update: September 20, 2013

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2882813
Revision : 1
Created on : 1/7/2017
Published on : 9/21/2013
Exists online : False
Views : 381