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Camera app preview may be reduced to 1/4 size after changing resolution or capture mode

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Symptoms

Consider the following scenario:
  • You have a Windows 8 device that has an integrated webcam.
  • You are using the inbox Camera app to capture photos or videos with the integrated webcam.
  • While in the Camera app you change the photo or video resolution, or switch between Photo and Video mode.

In this scenario, after you have changed the photo/video resolution or switched between Photo and Video mode, the camera preview may be reduced to one quarter (1/4) of the screen. In addition, the preview may be garbled.

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Workaround

Microsoft is aware of this issue and it will be corrected in a future update. To work around the issue, close and re-launch the Camera application. The preview will then return to normal.

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More Information

Only some webcam devices exhibit this behavior. This issue only affects the way the preview is displayed and does not affect captured photos and videos.

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Article Info
Article ID : 2879003
Revision : 1
Created on : 1/7/2017
Published on : 8/13/2013
Exists online : False
Views : 244