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  2. FIX: User mode processes in an application are unresponsive on servers that are running Windows Server 2012

FIX: User mode processes in an application are unresponsive on servers that are running Windows Server 2012

View products that this article applies to.

Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

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Symptoms

Consider the following scenario:
  • You run an application that issues multiple I/O operations against UNC paths to servers that are running Windows Server 2012.
  • You run the application under high load conditions.
  • The servers use the Server Message Block (SMB) version 2.x or 3.0 protocol.

In this scenario, you experience the following symptoms:
  • Some user-mode processes may stop responding indefinitely.
  • The processes are unresponsive to Task Manager.
  • The servers must be restarted to unblock the processes.

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Cause

This problem occurs because of a race condition in the SMB version 2.x or 3.0 client between issuing an SMB request and receiving a network disconnect indication.

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes

Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.9200.17xxxWindows RT, Windows 8, and Windows Server 2012RTMLDR
    6.2.9200.21xxxWindows RT, Windows 8, and Windows Server 2012RTMGDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For Windows RT
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.2.9200.17053147,96812-Jul-201404:12Not applicable
Mrxsmb.sys6.2.9200.17053311,80812-Jul-201404:11Not applicable
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.2.9200.17053162,30412-Jul-201404:10x86
Mrxsmb20.sys6.2.9200.21179160,76816-Jul-201422:24x86
Mrxsmb.sys6.2.9200.17053340,99212-Jul-201404:08x86
Mrxsmb.sys6.2.9200.21179340,48016-Jul-201422:20x86
For all supported x64-based versions of Windows 8 and Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Mrxsmb20.sys6.2.9200.17053211,45612-Jul-201404:36x64
Mrxsmb20.sys6.2.9200.21179206,84816-Jul-201422:21x64
Mrxsmb.sys6.2.9200.17053404,48012-Jul-201404:34x64
Mrxsmb.sys6.2.9200.21179397,82416-Jul-201422:19x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for Windows RT
File propertyValue
File nameArm_01176fbd52c6ea50746d1e66074d088b_31bf3856ad364e35_6.2.9200.17060_none_04728bcd028f402e.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_03b2c3c3fe1632e2c761460097a7d260_31bf3856ad364e35_6.2.9200.17060_none_bf792051f427b0dc.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_0598000c52252b34d0076dfa049173ba_31bf3856ad364e35_6.2.9200.17060_none_75141736b0038edd.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_14dcfeafedb3d56b7c648d932ad69507_31bf3856ad364e35_6.2.9200.17060_none_3061d6fdbfe7b8cd.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_14f7d94ca435b8fc062e194e54356585_31bf3856ad364e35_6.2.9200.17060_none_d358f03b83447479.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_19eeec1dcff8de3f36b32ac231a9e809_31bf3856ad364e35_6.2.9200.17060_none_a396a043a4911cc0.manifest
File versionNot applicable
File size701
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_22a56b463fb8df5b91213efd558fcf7f_31bf3856ad364e35_6.2.9200.17060_none_0d2022f301f9c6dd.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_31b6d51630d8ba89c6c4977ed631d7fa_31bf3856ad364e35_6.2.9200.17060_none_2381970b9b2c9719.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_384e5122ab5cc3ce1c096a3ba7d815fa_31bf3856ad364e35_6.2.9200.17060_none_3632a6d51e767ded.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_456850fe61c4086921c0190ae1815023_31bf3856ad364e35_6.2.9200.17060_none_a068fe267d06bbda.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_648b1f3537ec10957b9759068fe0c1c6_31bf3856ad364e35_6.2.9200.17060_none_3931441e1cb03421.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_77588cb007eb2e092beec03469908c0c_31bf3856ad364e35_6.2.9200.17060_none_a079a7d1e9d20648.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_7865f6502b21803153ada00aaa11851d_31bf3856ad364e35_6.2.9200.17060_none_6671dc75af0af169.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_7f3e010f826e4f24204c01fffee914d5_31bf3856ad364e35_6.2.9200.17060_none_c060014f0a0701b6.manifest
File versionNot applicable
File size698
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_8ab44f54538d79c9dbb900ecde906c62_31bf3856ad364e35_6.2.9200.17060_none_759f51ea1117184e.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_8c9cb6975c114c6df059bdd615b489e2_31bf3856ad364e35_6.2.9200.17060_none_fe1c9e29fb6f1472.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_b216410c79d6ab76b3b8bc3cb69f8772_31bf3856ad364e35_6.2.9200.17060_none_1f524000dace4152.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_b4b67e088621a7a34af60476d25fb90c_31bf3856ad364e35_6.2.9200.17060_none_202f6e92e7d0c974.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_bfc9df7c01784a7f6f2ad99698565597_31bf3856ad364e35_6.2.9200.17060_none_c4aea01309f0b7f7.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_cc6089ab1939872845d85a495d28428b_31bf3856ad364e35_6.2.9200.17060_none_7674d2de5a1c1ffe.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_cfee34d8dc3ce84149889427b08e94bd_31bf3856ad364e35_6.2.9200.17060_none_da6bca2732037fa8.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_d51063f5e510ab2fa9dedc94442bf298_31bf3856ad364e35_6.2.9200.17060_none_7bff30268a2bc8e6.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_db4f49ac22725c6305cbfb657b516a3d_31bf3856ad364e35_6.2.9200.17060_none_0826a3ad16f3eddb.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_e246c5198fb0be9d0f7371cd2f101c50_31bf3856ad364e35_6.2.9200.17060_none_c10ccfabf88d3be0.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_fc66a572d5711a9f9889404bbc3debbc_31bf3856ad364e35_6.2.9200.17060_none_665e0a6a82c64dda.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:53
File nameArm_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.2.9200.17060_none_8799f60a5b1d496b.manifest
File versionNot applicable
File size4,096
Date (UTC)16-Jul-2014
Time (UTC)23:14
File nameArm_microsoft-windows-smbminirdr_31bf3856ad364e35_6.2.9200.17060_none_7c506da42274d798.manifest
File versionNot applicable
File size104,536
Date (UTC)16-Jul-2014
Time (UTC)23:13
Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_073664234e5c17d81a6afa381f9bc3ea_31bf3856ad364e35_6.2.9200.17060_none_443e8a2fedf36065.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:55
File nameX86_1372b60c96ac16492df9d2f55278dc7b_31bf3856ad364e35_6.2.9200.21179_none_a0ce94d850664dbd.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:55
File nameX86_14e407d635f5b4a62fb0e7a9549424fc_31bf3856ad364e35_6.2.9200.21179_none_e14ab56b4293e82e.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
Time (UTC)11:55
File nameX86_2c2cd64088c2f6a25dd7e50e767deb4c_31bf3856ad364e35_6.2.9200.17060_none_ea048feaab84d9d3.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
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File nameX86_2e43f78b9780d413a2e0ecca6e4de134_31bf3856ad364e35_6.2.9200.17060_none_76ce308404d90c3d.manifest
File versionNot applicable
File size706
Date (UTC)17-Jul-2014
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File nameX86_307a14ec0c608d879a6c080c9a901e6d_31bf3856ad364e35_6.2.9200.17060_none_d0379c46efc7079b.manifest
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File nameX86_36de3c62c605ec453ff29047bdaff20d_31bf3856ad364e35_6.2.9200.21179_none_6b2dba79b1c4b7bf.manifest
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File nameX86_59090dfd1ccc1f5b96ac3e75ca6e410c_31bf3856ad364e35_6.2.9200.21179_none_ca75eb1826efe9dd.manifest
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File nameX86_595957b6e4b60b6e4ceb450951ed1e8b_31bf3856ad364e35_6.2.9200.21179_none_e0b5679a3305d8e1.manifest
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Keywords: kb, kbmdd, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2878182
Revision : 1
Created on : 1/7/2017
Published on : 10/9/2014
Exists online : False
Views : 266