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Windows Server 2008 SP2-based computer freezes or crashes when the computer has Kaspersky Anti-Virus installed

View products that this article applies to.

Symptoms

When you have Kaspersky Anti-Virus installed on a computer that is running Windows Server 2008 SP2, you may experience one of the following issues:
  • Kaspersky Anti-Virus crashes.
  • The computer freezes.
  • The computer crashes.

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Cause

This issue occurs when an IFS minifilter performs an instance redirection by changing the target instance pointer and marking the callback data dirty flag. This behavior may collapse the main functionality of the IFS minifilter, causing the system to freeze or to crash.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 SP2.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    2.
    23xxx    		Windows Vista and Windows Server 2008SP2LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately


    in the "Additional file information for Windows Vista and for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameFltmgr.sys
File version6.0.6002.23185
File size189,376
Date (UTC)08-Aug-2013
Time (UTC)10:42
Platformx86
For all supported x64-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameFltmgr.sys
File version6.0.6002.23185
File size270,784
Date (UTC)08-Aug-2013
Time (UTC)12:12
Platformx64
For all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameFltmgr.sys
File version6.0.6002.23185
File size589,248
Date (UTC)08-Aug-2013
Time (UTC)12:12
PlatformIA-64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

When the Fltmgr!FltpPerformPreCallbacks routine detects that the target instance is changed incorrectly, the routine releases the OperationRundownRef instance in the new target instance. However, the routine does not release the rundown reference in the old (changed) instance at the same time. Therefore, the Fltmgr!FltpDrainPendingCallbacksForInstance routine freezes when the instance is torn down.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameX86_771d6809f075f38435950e1e65321ade_31bf3856ad364e35_6.0.6002.23185_none_7a26289e6d8c4fe1.manifest
File versionNot applicable
File size706
Date (UTC)08-Aug-2013
Time (UTC)13:50
PlatformNot applicable
File nameX86_microsoft-windows-filtermanager-core_31bf3856ad364e35_6.0.6002.23185_none_1327f2a1414c75c4.manifest
File versionNot applicable
File size12,340
Date (UTC)08-Aug-2013
Time (UTC)10:59
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File propertyValue
File nameAmd64_64f5ef89f18c2b96c3a9894bcbb62843_31bf3856ad364e35_6.0.6002.23185_none_0de1e3d346c1193d.manifest
File versionNot applicable
File size710
Date (UTC)08-Aug-2013
Time (UTC)13:50
PlatformNot applicable
File nameAmd64_microsoft-windows-filtermanager-core_31bf3856ad364e35_6.0.6002.23185_none_6f468e24f9a9e6fa.manifest
File versionNot applicable
File size12,604
Date (UTC)08-Aug-2013
Time (UTC)12:29
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameIa64_35f7d5dd5dca3c23be3f2dfaf79654c4_31bf3856ad364e35_6.0.6002.23185_none_d646aad69a316b21.manifest
File versionNot applicable
File size708
Date (UTC)08-Aug-2013
Time (UTC)13:50
PlatformNot applicable
File nameIa64_microsoft-windows-filtermanager-core_31bf3856ad364e35_6.0.6002.23185_none_13299697414a7ec0.manifest
File versionNot applicable
File size12,601
Date (UTC)08-Aug-2013
Time (UTC)12:31
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2877979
Revision : 1
Created on : 1/7/2017
Published on : 1/29/2014
Exists online : False
Views : 201