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Windows 8 or Windows Server 2012-based computer freezes when a Fusion-io driver restarts the computer

View products that this article applies to.

Symptoms

Consider the following scenario:
  • A Fusion-io driver that uses PCI-Express solid-state drives (SSD) is installed on a Windows 8 or Windows Server 2012-based computer. 
  • You experience a hard shutdown on the computer. 
  • You start the computer, and then the Fusion-io driver performs a data consistency check.  
  • After the consistency check is complete, the Fusion-io driver restarts the computer.
In this scenario, the computer freezes during the restart process. 

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Cause

This issue is caused by a race condition that occurs in the shutdown path.

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.2.9200.16681297,30403-Aug-201306:03x86
Classpnp.sys6.2.9200.20789298,32803-Aug-201305:53x86
Partmgr.sys6.2.9200.1668174,58403-Aug-201306:03x86
Partmgr.sys6.2.9200.2078975,09603-Aug-201305:53x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Classpnp.sys6.2.9200.16681328,02403-Aug-201307:47x64
Classpnp.sys6.2.9200.20789335,19203-Aug-201307:39x64
Partmgr.sys6.2.9200.1668192,50403-Aug-201307:47x64
Partmgr.sys6.2.9200.2078991,99203-Aug-201307:39x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_71add8db972953a44a9ca008b3677105_31bf3856ad364e35_6.2.9200.20789_none_415f7e52f5dfa3dc.manifest
File versionNot applicable
File size703
Date (UTC)03-Aug-2013
Time (UTC)16:13
PlatformNot applicable
File nameX86_81e1f3b07407cce7f98f985eeb01b267_31bf3856ad364e35_6.2.9200.16681_none_da5e628972090019.manifest
File versionNot applicable
File size703
Date (UTC)03-Aug-2013
Time (UTC)16:13
PlatformNot applicable
File nameX86_f6735d2f866844e562702e7034c0e7cf_31bf3856ad364e35_6.2.9200.20789_none_43b4121764dbf3ab.manifest
File versionNot applicable
File size704
Date (UTC)03-Aug-2013
Time (UTC)16:13
PlatformNot applicable
File nameX86_f694c2e93336fa16a297cbb84e077cc7_31bf3856ad364e35_6.2.9200.16681_none_0fcc5dfe6e0de5c7.manifest
File versionNot applicable
File size704
Date (UTC)03-Aug-2013
Time (UTC)16:13
PlatformNot applicable
File nameX86_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.2.9200.16681_none_0b59c74bbeb07f94.manifest
File versionNot applicable
File size1,767
Date (UTC)03-Aug-2013
Time (UTC)06:07
PlatformNot applicable
File nameX86_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.2.9200.20789_none_0beb6666d7c6ea16.manifest
File versionNot applicable
File size1,767
Date (UTC)03-Aug-2013
Time (UTC)06:03
PlatformNot applicable
File nameX86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.2.9200.16681_none_de4424408bd900c4.manifest
File versionNot applicable
File size8,215
Date (UTC)03-Aug-2013
Time (UTC)06:07
PlatformNot applicable
File nameX86_microsoft-windows-partitionmanager_31bf3856ad364e35_6.2.9200.20789_none_ded5c35ba4ef6b46.manifest
File versionNot applicable
File size8,215
Date (UTC)03-Aug-2013
Time (UTC)06:03
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_088e265262de26dd026b0ed365fc9397_31bf3856ad364e35_6.2.9200.20789_none_feee0bd3c0901b11.manifest
File versionNot applicable
File size708
Date (UTC)03-Aug-2013
Time (UTC)16:14
PlatformNot applicable
File nameAmd64_1ff198416f21289303ffc77aa3615b4a_31bf3856ad364e35_6.2.9200.16681_none_94edb42d85c3511f.manifest
File versionNot applicable
File size707
Date (UTC)03-Aug-2013
Time (UTC)16:14
PlatformNot applicable
File nameAmd64_473201c4cf8d1368fdf697fd2785d973_31bf3856ad364e35_6.2.9200.20789_none_c639cc15e97349f6.manifest
File versionNot applicable
File size707
Date (UTC)03-Aug-2013
Time (UTC)16:14
PlatformNot applicable
File nameAmd64_541255c983e5f8e7867a1551750cb482_31bf3856ad364e35_6.2.9200.16681_none_3f5de8aebdafef54.manifest
File versionNot applicable
File size708
Date (UTC)03-Aug-2013
Time (UTC)16:14
PlatformNot applicable
File nameAmd64_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.2.9200.16681_none_677862cf770df0ca.manifest
File versionNot applicable
File size1,769
Date (UTC)03-Aug-2013
Time (UTC)07:50
PlatformNot applicable
File nameAmd64_microsoft-windows-classpnp-minwin_31bf3856ad364e35_6.2.9200.20789_none_680a01ea90245b4c.manifest
File versionNot applicable
File size1,769
Date (UTC)03-Aug-2013
Time (UTC)08:14
PlatformNot applicable
File nameAmd64_microsoft-windows-partitionmanager_31bf3856ad364e35_6.2.9200.16681_none_3a62bfc4443671fa.manifest
File versionNot applicable
File size8,223
Date (UTC)03-Aug-2013
Time (UTC)07:50
PlatformNot applicable
File nameAmd64_microsoft-windows-partitionmanager_31bf3856ad364e35_6.2.9200.20789_none_3af45edf5d4cdc7c.manifest
File versionNot applicable
File size8,223
Date (UTC)03-Aug-2013
Time (UTC)08:14
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2877114
Revision : 1
Created on : 1/7/2017
Published on : 9/11/2013
Exists online : False
Views : 212