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Error message when you click New Scan in Windows Fax and Scan on a Windows-based computer

View products that this article applies to.

Symptoms

Assume that you have a Web Services for Devices (WSD)-based scanner installed on a computer that is running one of the following operating systems:
  • Windows 8
  • Windows Server 2012
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 SP1
When you click New Scan in Windows Fax and Scan, the scan operation fails. Additionally, you receive an error message that resembles the following:
An error occurred while setting scanner properties. If another program is scanning, please wait for it to complete and try again.

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Cause

This issue occurs because it takes longer than expected for the scan data to be transferred from the WSD scanner to the computer. Therefore, the read request returns empty data to the driver of the WSD scanner. Then, the driver for the WSD scanner assumes that an issue occurred and interrupts the scan operation.

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows 8
  • Windows Server 2012
  • Windows 7 SP1
  • Windows Server 2008 R2 SP1
For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    0.18xxx    		Windows 7 and Windows Server 2008 R2SP1GDR
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.1.7601.18228240,64001-Aug-201308:40x86
Wsdscdrv.dll6.1.7601.22410240,64001-Aug-201308:43x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.1.7601.18228262,14401-Aug-201309:10x64
Wsdscdrv.dll6.1.7601.22410262,14401-Aug-201309:17x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.1.7601.18228448,51201-Aug-201308:21IA-64
Wsdscdrv.dll6.1.7601.22410448,51201-Aug-201308:25IA-64
Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.2.9200.16679244,22401-Aug-201308:37x86
Wsdscdrv.dll6.2.9200.20787244,22401-Aug-201308:58x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Wsdscdrv.dll6.2.9200.16679259,58401-Aug-201310:30x64
Wsdscdrv.dll6.2.9200.20787259,58401-Aug-201312:25x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.18228_none_d23ec5a127c8168b.manifest
File versionNot applicable
File size2,093
Date (UTC)01-Aug-2013
Time (UTC)11:29
PlatformNot applicable
File nameX86_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.22410_none_d2cb31ee40e4ccd3.manifest
File versionNot applicable
File size2,093
Date (UTC)01-Aug-2013
Time (UTC)09:12
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.18228_none_2e5d6124e02587c1.manifest
File versionNot applicable
File size2,097
Date (UTC)01-Aug-2013
Time (UTC)12:33
PlatformNot applicable
File nameAmd64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.22410_none_2ee9cd71f9423e09.manifest
File versionNot applicable
File size2,097
Date (UTC)01-Aug-2013
Time (UTC)09:45
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File propertyValue
File nameIa64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.18228_none_d240699727c61f87.manifest
File versionNot applicable
File size2,095
Date (UTC)01-Aug-2013
Time (UTC)12:15
PlatformNot applicable
File nameIa64_wsdscdrv.inf_31bf3856ad364e35_6.1.7601.22410_none_d2ccd5e440e2d5cf.manifest
File versionNot applicable
File size2,095
Date (UTC)01-Aug-2013
Time (UTC)09:01
PlatformNot applicable

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.16679_none_ccf929e49adb78ff.manifest
File versionNot applicable
File size2,110
Date (UTC)01-Aug-2013
Time (UTC)10:13
PlatformNot applicable
File nameX86_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.20787_none_cd75f62fb403020c.manifest
File versionNot applicable
File size2,110
Date (UTC)01-Aug-2013
Time (UTC)10:08
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.16679_none_2917c5685338ea35.manifest
File versionNot applicable
File size2,114
Date (UTC)01-Aug-2013
Time (UTC)11:57
PlatformNot applicable
File nameAmd64_wsdscdrv.inf_31bf3856ad364e35_6.2.9200.20787_none_299491b36c607342.manifest
File versionNot applicable
File size2,114
Date (UTC)01-Aug-2013
Time (UTC)13:37
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kberrmsg

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Article Info
Article ID : 2876213
Revision : 1
Created on : 1/7/2017
Published on : 9/11/2013
Exists online : False
Views : 244