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  2. Checks that call the IsAlive and LooksAlive methods are not executed based on the resource default settings in Windows

Checks that call the IsAlive and LooksAlive methods are not executed based on the resource default settings in Windows

View products that this article applies to.

Symptoms

Assume that the IsAliveInterval registry entry and/or the LooksAliveInterval registry entry are set to 0xffffffff in a Windows Server 2012-based or Windows Server 2008 R2 Service Pack 1 (SP1)-based failover cluster. In this situation, checks that call the IsAlive method and/or the LooksAlive method are executed every minute.

Notes
  • The expected behavior is the checks are executed based on the resource default settings.
  • The IsAliveInterval registry entry and the LooksAliveInterval registry entry are usually set to 0xffffffff after you perform one of the following operations:
    • You select the Run this resource in a separate Resource Monitor check box under the Advanced Policies tab in the Resource Property dialog box.
    • You use the Use this time period setting to check intervals instead of the Use standard time period for the resource type setting under the Advanced Policies tab in the Resource Property dialog box.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920  0.21xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.2.9200.212147,292,92823-Aug-201407:38x64
Rhs.exe6.2.9200.21214771,07223-Aug-201407:38x64
Rhs.exe6.2.9200.21214590,33623-Aug-201405:43x86
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.1.7601.224104,624,89601-Aug-201308:08x64
Cluswmi.dll6.1.7601.22410542,20801-Aug-201309:14x64
Cluswmi.mofNot applicable76,75201-Aug-201305:53Not applicable
Cluswmiuninstall.mofNot applicable17601-Aug-201305:53Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable189,43201-Aug-201310:18Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201309:14Not applicable
Cluswmi.mflNot applicable184,39201-Aug-201310:18Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable189,75201-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:18Not applicable
Cluswmi.mflNot applicable185,43801-Aug-201310:18Not applicable
Cluswmi.mflNot applicable130,27601-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable193,19801-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:18Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:18Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201310:17Not applicable
Rhs.exe6.1.7601.22410665,60001-Aug-201308:03x64
Rhs.exe6.1.7601.22410492,03201-Aug-201307:47x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Clussvc.exe6.1.7601.224107,788,54401-Aug-201307:43IA-64
Cluswmi.dll6.1.7601.22410886,78401-Aug-201308:23IA-64
Cluswmi.mofNot applicable76,75201-Aug-201305:43Not applicable
Cluswmiuninstall.mofNot applicable17601-Aug-201305:43Not applicable
Cluswmi.mflNot applicable189,43201-Aug-201309:52Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201308:23Not applicable
Cluswmi.mflNot applicable189,75201-Aug-201309:54Not applicable
Cluswmi.mflNot applicable130,27601-Aug-201309:52Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201309:53Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201309:52Not applicable
Cluswmi.mflNot applicable173,68401-Aug-201309:54Not applicable
Rhs.exe6.1.7601.22410984,06401-Aug-201307:34IA-64
Rhs.exe6.1.7601.22410492,03201-Aug-201307:47x86

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Workaround

To work around this issue, change the value of IsAlivePollInterval and LooksAlivePollInterval. To do this, follow these steps based on your operating system.

For Windows Server 2012
  1. Run Windows PowerShell as an administrator.
  2. Check the resource by running the following command:
    Get-ClusterResource Resource Name
  3. Check the IsAlivePollInterval and LooksAlivePollInterval values of the resource by running the following command:
    Get-ClusterResourceType Resource Type | fl Name,IsAlivePollInterval,LooksAlivePollInterval
  4. Change the IsAlivePollInterval and LooksAlivePollInterval values of the resource according to step 3 value. To do this, run one of the following command:
    • (Get-ClusterResource Resource Name).IsAlivePollInterval=new Value
    • (Get-ClusterResource Resource Name).LooksAlivePollInterval=new Value
For Windows Server 2008 R2

  1. Run a command prompt as an administrator.
  2. Check the resource by running the following command:
    cluster.exe res Resource Name /prop:type
  3. Check the IsAlivePollInterval and LooksAlivePollInterval values of the resource by running the following command:
    cluster.exe restype Resource Type /prop:IsAlivePollInterval,LooksAlivePollInterval
  4. Change the IsAlivePollInterval and LooksAlivePollInterval values of the resource according to step 3 value. To do this, run one of the following command:
    • Cluster.exe res Resource Name /prop IsAlivePollInterval=new Value
    • Cluster.exe res Resource Name /prop LooksAlivePollInterval=new Value

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
File propertyValue
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File nameAmd64_971868c0db0eff7b53af8a43910dd04a_31bf3856ad364e35_6.2.9200.21214_none_55efb6a797332254.manifest
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File nameAmd64_a2ca6907e08924a5688fc26332fdd539_31bf3856ad364e35_6.2.9200.21214_none_e3bb6f330f61cc4b.manifest
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File nameAmd64_b961cc14a057c0afbf0e2de0854fe965_31bf3856ad364e35_6.2.9200.21214_none_e845c971cb0620a2.manifest
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File nameAmd64_fdbdd3aecf3cd19a02aac02b3dda754e_31bf3856ad364e35_6.2.9200.21214_none_e4a24677e2510fb9.manifest
File versionNot applicable
File size1,064
Date (UTC)26-Aug-2014
Time (UTC)19:03
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File nameAmd64_microsoft-windows-f..overcluster-clussvc_31bf3856ad364e35_6.2.9200.21214_none_1360825d4434ff1d.manifest
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Date (UTC)23-Aug-2014
Time (UTC)10:14
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File nameAmd64_microsoft-windows-failovercluster-rhs_31bf3856ad364e35_6.2.9200.21214_none_8bf1c76a721e5c1d.manifest
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Date (UTC)23-Aug-2014
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File versionNot applicable
File size2,476
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Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File propertyValue
File nameAmd64_01ba84ee0039832488bd7dc91f31ea64_31bf3856ad364e35_6.1.7601.22410_none_13d355377431d770.manifest
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File nameAmd64_040544fa6932f6bc7e00aedb3dda8eab_31bf3856ad364e35_6.1.7601.22410_none_e835e5aec23789da.manifest
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Article Info
Article ID : 2873531
Revision : 1
Created on : 1/7/2017
Published on : 11/6/2014
Exists online : False
Views : 208