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  2. FIX: A paged pool memory leak occurs on a touch screen device that is running Windows 7 Service Pack 1

FIX: A paged pool memory leak occurs on a touch screen device that is running Windows 7 Service Pack 1

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Windows 7 Service Pack 1-based device that uses a touch screen monitor.
  • You start Internet Explorer, and then you open any webpage.
  • You select a text string on the webpage by double-clicking or touching the text string.
  • You keep the text string in the selected state.
In this scenario, a page pool leak occurs. Additionally, page pool memory allocation errors occur and the device stops responding (hangs).

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Cause

This problem occurs because of a leak in the pool memory that is used by advanced local procedure call (ALPC) messages between the Tiptsf.dll and Tipskins.dll files.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    18xxx    		Windows 7SP1GDR
    6.1.760
    1.
    22xxx    		Windows 7SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Tiptsf.dll6.1.7601.18233348,67208-Aug-201301:59x86
Tiptsf.dll6.1.7601.22416348,67208-Aug-201301:56x86
Boxed-correct.aviNot Applicable89,60004-Jul-201312:19Not Applicable
Boxed-delete.aviNot Applicable31,74404-Jul-201312:19Not Applicable
Boxed-join.aviNot Applicable33,28004-Jul-201312:19Not Applicable
Boxed-split.aviNot Applicable62,97604-Jul-201312:19Not Applicable
Correct.aviNot Applicable197,12004-Jul-201312:19Not Applicable
Delete.aviNot Applicable224,25604-Jul-201312:19Not Applicable
Join.aviNot Applicable222,20804-Jul-201312:19Not Applicable
Split.aviNot Applicable194,04804-Jul-201312:19Not Applicable
Tabletpcinputpanel-ppdlic.xrm-msNot Applicable3,11208-Aug-201305:43Not Applicable
Tabtip.exe6.1.7601.18233181,24808-Aug-201301:13x86
Tipband.dll6.1.7601.18233104,44808-Aug-201301:13x86
Tipres.dll6.1.7601.18233544,76808-Aug-201301:59x86
Tipskins.dll6.1.7601.18233868,35208-Aug-201301:59x86
Boxed-correct.aviNot Applicable89,60009-Jul-201306:14Not Applicable
Boxed-delete.aviNot Applicable31,74409-Jul-201306:14Not Applicable
Boxed-join.aviNot Applicable33,28009-Jul-201306:14Not Applicable
Boxed-split.aviNot Applicable62,97609-Jul-201306:14Not Applicable
Correct.aviNot Applicable197,12009-Jul-201306:14Not Applicable
Delete.aviNot Applicable224,25609-Jul-201306:14Not Applicable
Join.aviNot Applicable222,20809-Jul-201306:14Not Applicable
Split.aviNot Applicable194,04809-Jul-201306:14Not Applicable
Tabletpcinputpanel-ppdlic.xrm-msNot Applicable3,11208-Aug-201302:15Not Applicable
Tabtip.exe6.1.7601.22416181,24808-Aug-201301:15x86
Tipband.dll6.1.7601.22416104,44808-Aug-201301:15x86
Tipres.dll6.1.7601.22416544,76808-Aug-201301:56x86
Tipskins.dll6.1.7601.22416868,35208-Aug-201301:56x86
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Tiptsf.dll6.1.7601.18233503,29608-Aug-201302:27x64
Tiptsf.dll6.1.7601.22416503,29608-Aug-201302:24x64
Boxed-correct.aviNot Applicable89,60004-Jul-201312:18Not Applicable
Boxed-delete.aviNot Applicable31,74404-Jul-201312:18Not Applicable
Boxed-join.aviNot Applicable33,28004-Jul-201312:18Not Applicable
Boxed-split.aviNot Applicable62,97604-Jul-201312:18Not Applicable
Correct.aviNot Applicable197,12004-Jul-201312:18Not Applicable
Delete.aviNot Applicable224,25604-Jul-201312:18Not Applicable
Join.aviNot Applicable222,20804-Jul-201312:18Not Applicable
Split.aviNot Applicable194,04804-Jul-201312:18Not Applicable
Tabletpcinputpanel-ppdlic.xrm-msNot Applicable3,11208-Aug-201308:59Not Applicable
Tabtip.exe6.1.7601.18233224,25608-Aug-201301:32x64
Tipband.dll6.1.7601.18233110,59208-Aug-201302:27x64
Tipres.dll6.1.7601.18233544,76808-Aug-201302:27x64
Tipskins.dll6.1.7601.182331,246,72008-Aug-201302:27x64
Boxed-correct.aviNot Applicable89,60009-Jul-201306:19Not Applicable
Boxed-delete.aviNot Applicable31,74409-Jul-201306:19Not Applicable
Boxed-join.aviNot Applicable33,28009-Jul-201306:19Not Applicable
Boxed-split.aviNot Applicable62,97609-Jul-201306:19Not Applicable
Correct.aviNot Applicable197,12009-Jul-201306:19Not Applicable
Delete.aviNot Applicable224,25609-Jul-201306:19Not Applicable
Join.aviNot Applicable222,20809-Jul-201306:19Not Applicable
Split.aviNot Applicable194,04809-Jul-201306:19Not Applicable
Tabletpcinputpanel-ppdlic.xrm-msNot Applicable3,11208-Aug-201302:43Not Applicable
Tabtip.exe6.1.7601.22416224,25608-Aug-201301:32x64
Tipband.dll6.1.7601.22416110,59208-Aug-201302:24x64
Tipres.dll6.1.7601.22416544,76808-Aug-201302:24x64
Tipskins.dll6.1.7601.224161,246,72008-Aug-201302:24x64
Tiptsf.dll6.1.7601.18233348,67208-Aug-201301:59x86
Tiptsf.dll6.1.7601.22416348,67208-Aug-201301:56x86
Tabtip32.exe6.1.7601.1823310,24008-Aug-201301:13x86
Tabtip32.exe6.1.7601.2241610,24008-Aug-201301:14x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File namePackage_1_for_kb2872543_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,004
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_1_for_kb2872543~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,966
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_2_for_kb2872543_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,156
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_2_for_kb2872543~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size3,122
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_for_kb2872543_sp1_bf~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,035
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_for_kb2872543_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum
File versionNot Applicable
File size2,074
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size1,769
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File nameX86_0e59e30de481a440cb9888fd85b3466f_31bf3856ad364e35_6.1.7601.22416_none_cb9bda58eb03eaa5.manifest
File versionNot Applicable
File size1,071
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File nameX86_656e5f5df5206b8ced0cd84c58fa9ab9_31bf3856ad364e35_6.1.7601.18233_none_53486660d418eaa3.manifest
File versionNot Applicable
File size1,071
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File nameX86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18233_none_1e9dd82377661ce4.manifest
File versionNot Applicable
File size100,256
Date (UTC)08-Aug-2013
Time (UTC)05:53
PlatformNot Applicable
File nameX86_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22416_none_1f40178a9070cdf8.manifest
File versionNot Applicable
File size100,256
Date (UTC)08-Aug-2013
Time (UTC)02:25
PlatformNot Applicable
File nameX86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18233_none_137fc315d5d5a6e0.manifest
File versionNot Applicable
File size33,874
Date (UTC)08-Aug-2013
Time (UTC)05:49
PlatformNot Applicable
File nameX86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22416_none_1422027ceee057f4.manifest
File versionNot Applicable
File size33,874
Date (UTC)08-Aug-2013
Time (UTC)02:20
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_d6be7df948b32474a3cc1ce9e9b1e5ae_31bf3856ad364e35_6.1.7601.18233_none_bcad9169143cb2a5.manifest
File versionNot Applicable
File size1,796
Date (UTC)08-Aug-2013
Time (UTC)13:48
PlatformNot Applicable
File nameAmd64_e5366bc37670e7c115ef31e1a2d27bb1_31bf3856ad364e35_6.1.7601.22416_none_9de7cbb2db375a80.manifest
File versionNot Applicable
File size1,796
Date (UTC)08-Aug-2013
Time (UTC)13:48
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18233_none_7abc73a72fc38e1a.manifest
File versionNot Applicable
File size100,260
Date (UTC)08-Aug-2013
Time (UTC)09:07
PlatformNot Applicable
File nameAmd64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22416_none_7b5eb30e48ce3f2e.manifest
File versionNot Applicable
File size100,260
Date (UTC)08-Aug-2013
Time (UTC)02:51
PlatformNot Applicable
File nameAmd64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18233_none_6f9e5e998e331816.manifest
File versionNot Applicable
File size34,011
Date (UTC)08-Aug-2013
Time (UTC)09:04
PlatformNot Applicable
File nameAmd64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22416_none_70409e00a73dc92a.manifest
File versionNot Applicable
File size34,011
Date (UTC)08-Aug-2013
Time (UTC)02:48
PlatformNot Applicable
File namePackage_1_for_kb2872543_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,471
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_1_for_kb2872543~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size3,918
Date (UTC)08-Aug-2013
Time (UTC)13:48
PlatformNot Applicable
File namePackage_2_for_kb2872543_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,625
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_2_for_kb2872543~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size4,076
Date (UTC)08-Aug-2013
Time (UTC)13:48
PlatformNot Applicable
File namePackage_for_kb2872543_sp1_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,049
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File namePackage_for_kb2872543_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum
File versionNot Applicable
File size2,088
Date (UTC)08-Aug-2013
Time (UTC)13:48
PlatformNot Applicable
File nameUpdate-bf.mum
File versionNot Applicable
File size1,781
Date (UTC)08-Aug-2013
Time (UTC)13:49
PlatformNot Applicable
File nameWow64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.18233_none_85111df964245015.manifest
File versionNot Applicable
File size100,260
Date (UTC)08-Aug-2013
Time (UTC)05:40
PlatformNot Applicable
File nameWow64_microsoft-windows-t..andinkinputservices_31bf3856ad364e35_6.1.7601.22416_none_85b35d607d2f0129.manifest
File versionNot Applicable
File size100,260
Date (UTC)08-Aug-2013
Time (UTC)02:09
PlatformNot Applicable
File nameWow64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.18233_none_79f308ebc293da11.manifest
File versionNot Applicable
File size22,650
Date (UTC)08-Aug-2013
Time (UTC)05:40
PlatformNot Applicable
File nameWow64_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.1.7601.22416_none_7a954852db9e8b25.manifest
File versionNot Applicable
File size22,650
Date (UTC)08-Aug-2013
Time (UTC)02:10
PlatformNot Applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug, kb

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Article Info
Article ID : 2872543
Revision : 1
Created on : 1/7/2017
Published on : 9/10/2013
Exists online : False
Views : 168