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Yellow exclamation marks are displayed in Device Manager on an HP Moonshot server cartridge that is running Windows Server 2012

View products that this article applies to.

Symptoms

Assume that you install Windows Server 2012 on an HP Moonshot server cartridge. When the server cartridge is configured as a remotely administered device, yellow exclamation marks are displayed on several devices in Device Manager. Additionally, error code 28 or 53 is displayed in the Properties dialog box of each device.

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Cause

This issue occurs because Windows incorrectly performs Peripheral Component Interconnect (PCI) enumeration on the Universal Asynchronous Receiver/Transmitter (UART) of Intel Centerton Atom processors.

Note If no driver for serial devices is installed, you receive error code 28. If a driver for serial devices is installed, you receive error code 53.

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameAgp440.sys
File version6.2.9200.16384
File size63,216
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameIsapnp.sys
File version6.2.9200.16384
File size22,256
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameMsisadrv.sys
File version6.2.9200.16384
File size17,136
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameNv_agp.sys
File version6.2.9200.16384
File size125,168
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File namePci.sys
File version6.2.9200.16666
File size234,840
Date (UTC)13-Jul-2013
Time (UTC)07:25
Platformx64
File nameUliagpkx.sys
File version6.2.9200.16384
File size66,800
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameAgp440.sys
File version6.2.9200.16384
File size63,216
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameIsapnp.sys
File version6.2.9200.16384
File size22,256
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameMsisadrv.sys
File version6.2.9200.16384
File size17,136
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameNv_agp.sys
File version6.2.9200.16384
File size125,168
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File namePci.sys
File version6.2.9200.20774
File size234,840
Date (UTC)13-Jul-2013
Time (UTC)08:34
Platformx64
File nameUliagpkx.sys
File version6.2.9200.16384
File size66,800
Date (UTC)26-Jul-2012
Time (UTC)05:00
Platformx64
File nameNtoskrnl.exe
File version6.2.9200.16666
File size6,987,608
Date (UTC)13-Jul-2013
Time (UTC)06:43
Platformx64
File nameNtoskrnl.exe
File version6.2.9200.20774
File size6,957,912
Date (UTC)13-Jul-2013
Time (UTC)08:36
Platformx64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
File nameAmd64_84c8f2ef6c651c388c85e6c12fc015fc_31bf3856ad364e35_6.2.9200.20774_none_a44985d5a9ac839e.manifest
File versionNot applicable
File size701
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_916e4876bdb82ca4d45a537eb2b3b9be_31bf3856ad364e35_6.2.9200.16666_none_678e5baa5b636194.manifest
File versionNot applicable
File size701
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_machine.inf_31bf3856ad364e35_6.2.9200.16666_none_12f43abe486301b2.manifest
File versionNot applicable
File size5,276
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_machine.inf_31bf3856ad364e35_6.2.9200.20774_none_13710709618a8abf.manifest
File versionNot applicable
File size5,276
Date (UTC)13-Jul-2013
Time (UTC)23:16
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.16666_none_c511af233dd53aa0.manifest
File versionNot applicable
File size2,592
Date (UTC)13-Jul-2013
Time (UTC)07:29
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.2.9200.20774_none_c58e7b6e56fcc3ad.manifest
File versionNot applicable
File size2,592
Date (UTC)13-Jul-2013
Time (UTC)08:42
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew

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Article Info
Article ID : 2871286
Revision : 1
Created on : 1/7/2017
Published on : 8/14/2013
Exists online : False
Views : 192