Asset Intelligence does not count the Office licenses on certain computers in System Center Configuration Manager 2007

View products that this article applies to.

Symptoms

Consider the following scenario:

You install Microsoft System Center Configuration Manager 2007 Service Pack 2 (SP2) in an environment.
There are several clients in the environment that have Microsoft Office 2010 products installed.
You install update 2796738 for System Center Configuration Manager 2007 SP2.
You try to use Asset Intelligence in System Center Configuration Manager 2007 to count the number of Office 2010 product licenses in the environment.

In this scenario, the Office licenses on certain computers are not counted.

Cause

This issue occurs because certain timing issues on the client may cause a failure in the fix for the "The query for the Asset Intelligence 'License 01A' report does not detect Microsoft Office 2010 product licenses" issue. Therefore, the Configuration Manager client cannot assign the correct Microsoft Product Code (MPC) during inventory.

Note The "The query for the Asset Intelligence 'License 01A' report does not detect Microsoft Office 2010 product licenses" issue was originally resolved in update 2444668 and this fix was included in later Asset Intelligence update rollups.

For more information about update 2444668, click the following article number to view the article in the Microsoft Knowledge Base:

2444668 Hotfix rollup for Asset Intelligence compatibility issues in System Center Configuration Manager 2007 SP2 with other Microsoft volume license products: November 2010

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=support

Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running System Center Configuration Manager 2007 Service Pack 2 (SP2).

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

File name	File version	File size	Date	Time	Platform
Assetadvisor.dll	4.0.6487.2232	326,832	01-Feb-2010	11:55	x86
Sccm2007ac-sp2-kb2869381-x86-enu.msp	Not applicable	579,584	01-Feb-2010	11:55	Not applicable
Vappcollector.exe	4.0.6487.2232	270,512	01-Feb-2010	11:55	x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about how to install a hotfix for System Center Configuration Manager 2007, click the following article number to view the article in the Microsoft Knowledge Base:

2477182 System Center Configuration Manager 2007 Hotfix Installation Guidance

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