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Touch input may be redirected to an external non-touch capable monitor

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a Windows 7 or Windows 8 PC with multi-touch capability.
  • You have an external non-touch capable monitor attached to the system.

In this scenario, the touch screen events may be directed to the external display rather than the primary multi-touch enabled display. 

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Cause

Microsoft has identified this as a known issue on all products in the applies to section.

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Resolution

There are three possible solutions for this problem:

Solution 1

Rebooting the system may correct the issue. If this does not correct the problem, use one of the below solutions.


Solution 2

  1. Right-click the desktop background and click "Screen resolution". Alternately
  2. Select the primary display.
  3. Check the box for "Make this my primary display".
  4. Select "OK".

Solution 3

  1. Navigate to the Windows 8 Start screen and search for "touch" under Settings.
  2. Select "Calibrate the screen for pen or touch input" .
  3. Select "Setup..." to the right of "Configure your pen and touch displays".
  4. Select "Touch Input...".
  5. Follow the instructions that are displayed on your screen.

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More Information

When this issue occurs, mouse input still functions as expected.

For more information on the issue in Windows 7, click on the link below:

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/touching-the-touchscreen-monitor-causes-the-cursor/e3ad6742-aa7d-4681-a589-c4f15af07d25

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Keywords: kb

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Article Info
Article ID : 2868142
Revision : 1
Created on : 1/7/2017
Published on : 7/2/2013
Exists online : False
Views : 415