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Stop Error 0x00000050 occurs when new StorPort features are implemented in Windows 8 or Windows Server 2012


View products that this article applies to.

Symptoms

On a computer that is running Windows 8 or Windows Server 2012, invalid memory access randomly occurs and causes the computer to crash. When this problem occurs, you receive a Stop error message that resembles the following:

STOP 0x00000050 (parameter1, parameter2, parameter3, parameter4)
PAGE_FAULT_IN_NONPAGED_AREA


Notes
  • This Stop error describes a PAGE_FAULT_IN_NONPAGED_AREA issue.
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "Stop 0x00000050" errors are caused by this problem. This issue occurs when the Server service handles some server message block (SMB) requests from some remote computers.

This problem occurs on any drivers that implement the new features and improvements of the Windows 8 storage (StorPort) driver.

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Cause

This issue occurs because the StorPort driver does not limit the uncached allocation to a 4-gigabyte (GB) region.

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notes
Important Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductMilestoneService branch
    6.2.920 0.16xxxWindows 8 and Windows Server 2012RTMGDR
    6.2.920 0.20xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.2.9200.16654302,93629-Jun-201304:29x86
Storport.sys6.2.9200.20761302,93629-Jun-201304:43x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.2.9200.16654332,63229-Jun-201306:17x64
Storport.sys6.2.9200.20761331,09629-Jun-201308:56x64
For all supported ARM-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Storport.sys6.2.9200.16654261,46429-Jun-201303:44Not Applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows 8 and for Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File nameX86_118452e3ffff991074d6f9fe21ffccfa_31bf3856ad364e35_6.2.9200.20761_none_c472929be67bdcf9.manifest
File versionNot Applicable
File size696
Date (UTC)30-Jun-2013
Time (UTC)20:51
PlatformNot Applicable
File nameX86_28d5799d124fad932472a952561fea9f_31bf3856ad364e35_6.2.9200.16654_none_a978b29c1040f5b9.manifest
File versionNot Applicable
File size696
Date (UTC)30-Jun-2013
Time (UTC)20:51
PlatformNot Applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.16654_none_2447d000017d4e36.manifest
File versionNot Applicable
File size64,135
Date (UTC)29-Jun-2013
Time (UTC)04:33
PlatformNot Applicable
File nameX86_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.20761_none_24c39c011aa5bdec.manifest
File versionNot Applicable
File size64,135
Date (UTC)29-Jun-2013
Time (UTC)04:47
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameAmd64_73141407b71ca88b13602d9ce2090d23_31bf3856ad364e35_6.2.9200.20761_none_c5be185af52b1b4e.manifest
File versionNot Applicable
File size700
Date (UTC)30-Jun-2013
Time (UTC)20:55
PlatformNot Applicable
File nameAmd64_8a2d0c7b72a91a6c1dcf2c8fe4c1decb_31bf3856ad364e35_6.2.9200.16654_none_067557e9049c4c75.manifest
File versionNot Applicable
File size700
Date (UTC)30-Jun-2013
Time (UTC)20:55
PlatformNot Applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.16654_none_80666b83b9dabf6c.manifest
File versionNot Applicable
File size64,137
Date (UTC)29-Jun-2013
Time (UTC)06:21
PlatformNot Applicable
File nameAmd64_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.20761_none_80e23784d3032f22.manifest
File versionNot Applicable
File size64,137
Date (UTC)29-Jun-2013
Time (UTC)09:16
PlatformNot Applicable
Additional files for all supported ARM-based versions of Windows 8
File nameArm_01ed156826b747cbb4ccf218179f7ef6_31bf3856ad364e35_6.2.9200.16654_none_67c3fa1ae0e54c2f.manifest
File versionNot Applicable
File size696
Date (UTC)30-Jun-2013
Time (UTC)20:49
PlatformNot Applicable
File nameArm_microsoft-windows-storport_31bf3856ad364e35_6.2.9200.16654_none_244a4258017a6cfc.manifest
File versionNot Applicable
File size64,135
Date (UTC)29-Jun-2013
Time (UTC)03:48
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2867201
Revision : 1
Created on : 1/7/2017
Published on : 8/14/2013
Exists online : False
Views : 234