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Windows 8-based computer freezes when you resume the computer from sleep mode

View products that this article applies to.

Symptoms

Assume that x2APIC mode and Intel Virtualization Technology for Directed I/O (VT-d) are enabled in the BIOS on a computer that is running an x64-based version of Windows 8. When you resume the computer from sleep mode (system power state S3), the computer freezes.

Note When you resume the computer from sleep mode, corruption occurs on the lowest 1 MB of physical memory.

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Cause

This issue occurs because the interrupt controller is not initialized before the EtwWrite function is called.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running an x64-based version of Windows 8.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows 8 RTMGDR
    6.2.920 0.20 xxxWindows 8RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Hal.dll6.2.9200.16653395,60828-Jun-201301:13x64
Hal.dll6.2.9200.20760395,60828-Jun-201308:57x64

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Workaround

To work around the issue, disable VT-d. 

Note When VT-d is disabled, Windows cannot enable x2APIC mode.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the x2APIC architecture, click the following link to view the document:
Intel 64 architecture x2APIC specification
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.
Additional file information

Additional file information for Windows 8

Additional files for all supported x64-based versions of Windows 8
File nameAmd64_bab05083ccdc9a71bacf02f6b7761605_31bf3856ad364e35_6.2.9200.16653_none_f163cd8e6c4afde7.manifest
File versionNot applicable
File size695
Date (UTC)28-Jun-2013
Time (UTC)17:29
PlatformNot applicable
File nameAmd64_bdcb11fcb3cd8e7897414c928ede02f5_31bf3856ad364e35_6.2.9200.20760_none_f1129ab19d5fc82b.manifest
File versionNot applicable
File size695
Date (UTC)28-Jun-2013
Time (UTC)17:29
PlatformNot applicable
File nameAmd64_microsoft-windows-hal_31bf3856ad364e35_6.2.9200.16653_none_04120f34e356f797.manifest
File versionNot applicable
File size7,588
Date (UTC)28-Jun-2013
Time (UTC)01:18
PlatformNot applicable
File nameAmd64_microsoft-windows-hal_31bf3856ad364e35_6.2.9200.20760_none_048ddb35fc7f674d.manifest
File versionNot applicable
File size7,588
Date (UTC)28-Jun-2013
Time (UTC)09:08
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2866485
Revision : 1
Created on : 1/7/2017
Published on : 8/13/2013
Exists online : False
Views : 279