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Some Mouse and Keyboard Center features may not work on Windows 8-based computers that have Broadcom Bluetooth Software installed

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Symptoms

Consider the following scenario:
  • You have a Windows 8-based computer that supports Bluetooth 4.0.
  • Broadcom Bluetooth Software is installed on the computer.

    Note To verify this, view the "Uninstall or change a program" list in Control Panel. The publisher for the Bluetooth software is listed as Broadcom.
  • You install Microsoft Mouse and Keyboard Center.
In this scenario, some Mouse and Keyboard Center features may not work as expected. Specifically, some features may not work on certain Bluetooth mouse devices. For example, you cannot change the Touch settings for a Microsoft Sculpt Comfort mouse. 

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Resolution

To resolve this issue, install the latest Bluetooth software from your computer manufacturer's support website.  

This issue does not occur when Broadcom Bluetooth Software version 12.0.0.5200 or a later version is installed.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbsurveynew, kbexpertiseadvanced, kbpackage, kb

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Article Info
Article ID : 2865342
Revision : 1
Created on : 1/7/2017
Published on : 7/8/2013
Exists online : False
Views : 334