Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Event ID 4999 when you use a disclaimer transport rule in an environment that has Update Rollup 1 for Exchange Server 2010 SP3 installed

Event ID 4999 when you use a disclaimer transport rule in an environment that has Update Rollup 1 for Exchange Server 2010 SP3 installed

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You create a disclaimer transport rule in an environment that has Update Rollup 1 for Microsoft Exchange Server 2010 Service Pack 3 (SP3) installed. 
  • The transport rule is applied to all messages, and appends some text to email messages. 
  • The disclaimer transport rule tries to apply the disclaimer to an HTML-formatted message. 
In this scenario, the HTML-formatted message cannot be delivered to recipients, and the EdgeTransport.exe process crashes on the Hub Transport server. Additionally, the following event is logged in the Application log: 

↑ Back to the top

Cause

This issue occurs because the message body and the disclaimer text use the same character encoding. This causes an issue in which a null charset parameter is called in the character encoding.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2866475 Description of Update Rollup 2 for Exchange Server 2010 SP3

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2870028 EdgeTransport.exe crashes when an email message without a sender address is sent to an Exchange Server 2010 Hub Transport server

For more information about the character encoding, go to the following Microsoft website:
White Paper: Message Formatting
For more information about how to configure a disclaimer, go to the following Microsoft website:
How to configure a disclaimer

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2859596
Revision : 1
Created on : 1/7/2017
Published on : 8/13/2013
Exists online : False
Views : 388