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  2. Event ID 4999 when you use a disclaimer transport rule in an environment that has Update Rollup 1 for Exchange Server 2010 SP3 installed

Event ID 4999 when you use a disclaimer transport rule in an environment that has Update Rollup 1 for Exchange Server 2010 SP3 installed

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You create a disclaimer transport rule in an environment that has Update Rollup 1 for Microsoft Exchange Server 2010 Service Pack 3 (SP3) installed. 
  • The transport rule is applied to all messages, and appends some text to email messages. 
  • The disclaimer transport rule tries to apply the disclaimer to an HTML-formatted message. 
In this scenario, the HTML-formatted message cannot be delivered to recipients, and the EdgeTransport.exe process crashes on the Hub Transport server. Additionally, the following event is logged in the Application log: 

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Cause

This issue occurs because the message body and the disclaimer text use the same character encoding. This causes an issue in which a null charset parameter is called in the character encoding.

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Resolution

To resolve this issue, install the following update rollup:
2866475 Description of Update Rollup 2 for Exchange Server 2010 SP3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2870028 EdgeTransport.exe crashes when an email message without a sender address is sent to an Exchange Server 2010 Hub Transport server

For more information about the character encoding, go to the following Microsoft website:
White Paper: Message Formatting
For more information about how to configure a disclaimer, go to the following Microsoft website:
How to configure a disclaimer

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2859596
Revision : 1
Created on : 1/7/2017
Published on : 8/13/2013
Exists online : False
Views : 203