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Mobile broadband connection is no longer displayed in the View Available Networks dialog box after you restart a Windows 7 SP1-based computer


View products that this article applies to.

Symptoms

Assume that you have a Windows 7 Service Pack 1 (SP1)-based computer that uses a specific mobile broadband connection. After you restart the computer, the mobile broadband connection is no longer displayed in the View Available Networks dialog box.

Notes
  • To open the View Available Networks dialog box, click the Network icon on the taskbar.
  • To temporarily resolve this issue, restart the computer. 

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Cause

This issue is caused by a race condition between the Wwan and Iphlpsvc services.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.18xxx
    Windows 7 SP1GDR
    6.1.760
    1.22xxx
    Windows 7 SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wwanprotdim.dll8.1.7601.1811340,96019-Mar-201303:33x86
Wwansvc.dll8.1.7601.18178184,83207-Jun-201304:50x86
Wwan_profile_v1.xsdNot applicable6,20110-Jun-200921:42Not applicable
Wwanprotdim.dll8.1.7601.2235140,96007-Jun-201303:44x86
Wwansvc.dll8.1.7601.22351184,83207-Jun-201304:54x86
Wwan_profile_v1.xsdNot applicable6,20110-Jun-200921:42Not applicable
For all supported x64-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Wwanprotdim.dll8.1.7601.1811348,64019-Mar-201305:53x64
Wwansvc.dll8.1.7601.18178228,86407-Jun-201305:51x64
Wwan_profile_v1.xsdNot applicable6,20110-Jun-200921:03Not applicable
Wwanprotdim.dll8.1.7601.2235148,64007-Jun-201305:17x64
Wwansvc.dll8.1.7601.22351228,86407-Jun-201305:17x64
Wwan_profile_v1.xsdNot applicable6,20110-Jun-200921:03Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_8e5c75ff15722f28eef3ed88ebab0cef_31bf3856ad364e35_6.1.7601.22351_none_cb03d749c72b31b9.manifest
File versionNot applicable
File size695
Date (UTC)07-Jun-2013
Time (UTC)17:36
PlatformNot applicable
File nameX86_da9f66ba405287ad0451e62a4b068f70_31bf3856ad364e35_6.1.7601.18178_none_64d69f65cd17572e.manifest
File versionNot applicable
File size695
Date (UTC)07-Jun-2013
Time (UTC)17:36
PlatformNot applicable
File nameX86_microsoft-windows-wwansvc_31bf3856ad364e35_6.1.7601.18178_none_a33904177d85cd1f.manifest
File versionNot applicable
File size51,347
Date (UTC)07-Jun-2013
Time (UTC)17:44
PlatformNot applicable
File nameX86_microsoft-windows-wwansvc_31bf3856ad364e35_6.1.7601.22351_none_a3d1409a969980cd.manifest
File versionNot applicable
File size49,377
Date (UTC)07-Jun-2013
Time (UTC)05:21
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7
File nameAmd64_7e925e4c99face7cc8bccb6c4335674f_31bf3856ad364e35_6.1.7601.22351_none_fc111f97768eb0ec.manifest
File versionNot applicable
File size699
Date (UTC)07-Jun-2013
Time (UTC)17:36
PlatformNot applicable
File nameAmd64_d6fb0a7344ce5056439d8fd180aae085_31bf3856ad364e35_6.1.7601.18178_none_e4b19c110335f3e5.manifest
File versionNot applicable
File size699
Date (UTC)07-Jun-2013
Time (UTC)17:36
PlatformNot applicable
File nameAmd64_microsoft-windows-wwansvc_31bf3856ad364e35_6.1.7601.18178_none_ff579f9b35e33e55.manifest
File versionNot applicable
File size51,351
Date (UTC)07-Jun-2013
Time (UTC)17:36
PlatformNot applicable
File nameAmd64_microsoft-windows-wwansvc_31bf3856ad364e35_6.1.7601.22351_none_ffefdc1e4ef6f203.manifest
File versionNot applicable
File size49,381
Date (UTC)07-Jun-2013
Time (UTC)05:46
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2859349
Revision : 1
Created on : 1/7/2017
Published on : 7/10/2013
Exists online : False
Views : 117