Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

PLA data collector sets stop after 72 hours on a Windows Server 2012-based computer


View products that this article applies to.

Symptoms

When you have some Performance Logs & Alerts (PLA) data collector sets on a Windows Server 2012-based computer, the data collector sets stop after they run for 72 hours. Therefore, any applications that use PLA APIs to create data collectors and to schedule the collectors to run as tasks cannot collect ETW traces for debugging and for troubleshooting.

Note The following Microsoft applications that depend on PLA APIs are affected by the issue:
  • Microsoft Lync Communication Server 2013
  • Microsoft Server Bus Server 2012

↑ Back to the top


Cause

This issue occurs because the default execution time limit for data collector sets is set to 72 hours.

↑ Back to the top


Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website: Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Pdh.dll6.2.9200.20736245,76005-Jun-201303:55x86
Pla.dll6.2.9200.207361,422,33605-Jun-201303:55x86
Plamig.dll6.2.9200.1638498,81626-Jul-201203:19x86
Plasrv.exe6.2.9200.163848,70426-Jul-201203:20x86
Report.system.common.xmlNot applicable1,92702-Jun-201214:36Not applicable
Report.system.configuration.xmlNot applicable27,57002-Jun-201214:36Not applicable
Report.system.cpu.xmlNot applicable4,43902-Jun-201214:36Not applicable
Report.system.diagnostics.xmlNot applicable7,24202-Jun-201214:36Not applicable
Report.system.disk.xmlNot applicable3,19802-Jun-201214:36Not applicable
Report.system.memory.xmlNot applicable4,82202-Jun-201214:36Not applicable
Report.system.network.xmlNot applicable5,12902-Jun-201214:36Not applicable
Report.system.performance.xmlNot applicable47102-Jun-201214:36Not applicable
Report.system.summary.xmlNot applicable73902-Jun-201214:36Not applicable
Rules.system.common.xmlNot applicable3,05902-Jun-201214:36Not applicable
Rules.system.configuration.xmlNot applicable287,78802-Jun-201214:36Not applicable
Rules.system.cpu.xmlNot applicable9,01902-Jun-201214:36Not applicable
Rules.system.diagnostics.xmlNot applicable169,02402-Jun-201214:36Not applicable
Rules.system.disk.xmlNot applicable6,42902-Jun-201214:36Not applicable
Rules.system.finale.xmlNot applicable7,12902-Jun-201214:36Not applicable
Rules.system.memory.xmlNot applicable12,91502-Jun-201214:36Not applicable
Rules.system.network.xmlNot applicable3,45802-Jun-201214:36Not applicable
Rules.system.performance.xmlNot applicable3,43402-Jun-201214:36Not applicable
Rules.system.summary.xmlNot applicable18,55302-Jun-201214:36Not applicable
System diagnostics.xmlNot applicable13,54202-Jun-201214:36Not applicable
System performance.xmlNot applicable4,83302-Jun-201214:36Not applicable
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Pdh.dll6.2.9200.20736297,98405-Jun-201306:48x64
Pla.dll6.2.9200.207361,379,84005-Jun-201306:48x64
Plamig.dll6.2.9200.16384104,96026-Jul-201203:07x64
Plasrv.exe6.2.9200.163849,72826-Jul-201203:08x64
Report.system.common.xmlNot applicable1,92702-Jun-201214:36Not applicable
Report.system.configuration.xmlNot applicable27,57002-Jun-201214:36Not applicable
Report.system.cpu.xmlNot applicable4,43902-Jun-201214:36Not applicable
Report.system.diagnostics.xmlNot applicable7,24202-Jun-201214:36Not applicable
Report.system.disk.xmlNot applicable3,19802-Jun-201214:36Not applicable
Report.system.memory.xmlNot applicable4,82202-Jun-201214:36Not applicable
Report.system.network.xmlNot applicable5,12902-Jun-201214:36Not applicable
Report.system.performance.xmlNot applicable47102-Jun-201214:36Not applicable
Report.system.summary.xmlNot applicable73902-Jun-201214:36Not applicable
Rules.system.common.xmlNot applicable3,05902-Jun-201214:36Not applicable
Rules.system.configuration.xmlNot applicable287,78802-Jun-201214:36Not applicable
Rules.system.cpu.xmlNot applicable9,01902-Jun-201214:36Not applicable
Rules.system.diagnostics.xmlNot applicable169,02402-Jun-201214:36Not applicable
Rules.system.disk.xmlNot applicable6,42902-Jun-201214:36Not applicable
Rules.system.finale.xmlNot applicable7,12902-Jun-201214:36Not applicable
Rules.system.memory.xmlNot applicable12,91502-Jun-201214:36Not applicable
Rules.system.network.xmlNot applicable3,45802-Jun-201214:36Not applicable
Rules.system.performance.xmlNot applicable3,43402-Jun-201214:36Not applicable
Rules.system.summary.xmlNot applicable18,55302-Jun-201214:36Not applicable
System diagnostics.xmlNot applicable13,54202-Jun-201214:36Not applicable
System performance.xmlNot applicable4,83302-Jun-201214:36Not applicable
Pdh.dll6.2.9200.20736245,76005-Jun-201303:55x86
Pla.dll6.2.9200.207361,422,33605-Jun-201303:55x86
Plamig.dll6.2.9200.1638498,81626-Jul-201203:19x86

↑ Back to the top


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top


More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x86-based versions of Windows Server 2012
File nameX86_5714aafb82d5577a289fca720d91ccfe_31bf3856ad364e35_6.2.9200.20736_none_1e700bbb4c6bdaa5.manifest
File versionNot applicable
File size728
Date (UTC)05-Jun-2013
Time (UTC)15:11
PlatformNot applicable
File nameX86_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.2.9200.20736_none_b1494d2d1acc0fd6.manifest
File versionNot applicable
File size111,752
Date (UTC)05-Jun-2013
Time (UTC)15:11
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2012

File nameAmd64_58d36782046b07742ac3fda7e3169034_31bf3856ad364e35_6.2.9200.20736_none_ebfa1abd67e6b521.manifest
File versionNot applicable
File size1,106
Date (UTC)05-Jun-2013
Time (UTC)15:12
PlatformNot applicable
File nameAmd64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.2.9200.20736_none_0d67e8b0d329810c.manifest
File versionNot applicable
File size111,758
Date (UTC)05-Jun-2013
Time (UTC)15:12
PlatformNot applicable
File nameWow64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.2.9200.20736_none_17bc9303078a4307.manifest
File versionNot applicable
File size92,668
Date (UTC)05-Jun-2013
Time (UTC)15:12
PlatformNot applicable



↑ Back to the top


Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 2858668
Revision : 1
Created on : 1/7/2017
Published on : 7/10/2013
Exists online : False
Views : 263