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"0x0000007E" Stop error when you try to shut down a Windows 8 or Windows Server 2012-based computer

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You start an application that monitors registry settings and identifies when registry entries are changed on a computer that is running Windows 8 or Windows Server 2012.
  • The application uses the ZwNotifyChangeKey routine in synchronous mode.
  • You try to shut down the computer.
In this scenario, the computer crashes, and you receive a Stop error message that resembles the following:
Stop 0x0000007E (parameter1, parameter2, parameter3, parameter4)

Notes
  • This Stop error describes a SYSTEM_THREAD_EXCEPTION_NOT_HANDLED issue.
  • The parameters in this Stop error message vary, depending on the configuration of the computer.
  • Not all the "Stop 0x0000007E" errors are caused by this problem.
 

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Cause

This issue is caused by a race condition.

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Resolution

Update information

To resolve this issue, install update rollup 2855336. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base: 
2855336 Windows RT, Windows 8, and Windows Server 2012 update rollup: July 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the ZwNotifyChangeKey routine, go to the following Microsoft website:
General information about ZwNotifyChangeKey routine
For more information about software update terminology, click the following article number to go to the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kbexpertiseadvanced, kb

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Article Info
Article ID : 2857407
Revision : 1
Created on : 1/7/2017
Published on : 7/9/2013
Exists online : False
Views : 224