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  2. Can't log on to a Windows Server 2008 R2 SP1-based computer by using a domain user account

Can't log on to a Windows Server 2008 R2 SP1-based computer by using a domain user account

View products that this article applies to.

Symptoms

When you have a Windows Server 2008 R2 Service Pack 1 (SP1)-based computer in an Active Directory domain environment, you cannot log on to the computer by using a domain user account. Additionally, when you ping the computer from other computers in the network, no response is returned.

Note You can log on to the computer by using a local user account.

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Cause

This issue occurs because of a shutdown race condition.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Winrm.cmdNot applicable3510-Jun-200921:00Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:00Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:00Not applicable
Wsmanhttpconfig.exe6.1.7601.22346267,26403-Jun-201303:25x64
Wsmanmigrationplugin.dll6.1.7601.22346347,13603-Jun-201305:17x64
Wsmauto.dll6.1.7601.22346182,27203-Jun-201305:17x64
Wsmauto.mofNot applicable4,43010-Jun-200921:00Not applicable
Wsmplpxy.dll6.1.7600.1638513,31214-Jul-200901:41x64
Wsmprovhost.exe6.1.7600.1638513,82414-Jul-200901:39x64
Wsmpty.xslNot applicable1,55910-Jun-200921:00Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:34x64
Wsmsvc.dll6.1.7601.223462,024,44803-Jun-201305:17x64
Wsmtxt.xslNot applicable2,42610-Jun-200921:00Not applicable
Wsmwmipl.dll6.1.7601.22346311,29603-Jun-201305:17x64
Winrm.cmdNot applicable3510-Jun-200921:40Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:40Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:40Not applicable
Wsmanhttpconfig.exe6.1.7601.22346199,16803-Jun-201303:23x86
Wsmanmigrationplugin.dll6.1.7601.22346249,34403-Jun-201305:01x86
Wsmauto.dll6.1.7601.22346146,94403-Jun-201305:01x86
Wsmauto.mofNot applicable4,43010-Jun-200921:40Not applicable
Wsmplpxy.dll6.1.7600.1638510,75214-Jul-200901:16x86
Wsmprovhost.exe6.1.7600.1638512,28814-Jul-200901:14x86
Wsmpty.xslNot applicable1,55910-Jun-200921:40Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:11x86
Wsmsvc.dll6.1.7601.223461,179,13603-Jun-201305:01x86
Wsmtxt.xslNot applicable2,42610-Jun-200921:40Not applicable
Wsmwmipl.dll6.1.7601.22346214,52803-Jun-201305:01x86
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Winrm.cmdNot applicable3510-Jun-200921:07Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:07Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:07Not applicable
Wsmanhttpconfig.exe6.1.7601.22346518,14403-Jun-201303:01IA-64
Wsmanmigrationplugin.dll6.1.7601.22346673,28003-Jun-201304:32IA-64
Wsmauto.dll6.1.7601.22346394,75203-Jun-201304:32IA-64
Wsmauto.mofNot applicable4,43010-Jun-200921:06Not applicable
Wsmplpxy.dll6.1.7600.1638521,50414-Jul-200901:50IA-64
Wsmprovhost.exe6.1.7600.1638534,30414-Jul-200901:45IA-64
Wsmpty.xslNot applicable1,55910-Jun-200921:07Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:43IA-64
Wsmsvc.dll6.1.7601.223463,581,95203-Jun-201304:32IA-64
Wsmtxt.xslNot applicable2,42610-Jun-200921:07Not applicable
Wsmwmipl.dll6.1.7601.22346612,86403-Jun-201304:32IA-64
Winrm.cmdNot applicable3510-Jun-200921:40Not applicable
Winrm.vbsNot applicable201,03410-Jun-200921:40Not applicable
Wsmanconfig_schema.xmlNot applicable4,67510-Jun-200921:40Not applicable
Wsmanhttpconfig.exe6.1.7601.22346199,16803-Jun-201303:23x86
Wsmanmigrationplugin.dll6.1.7601.22346249,34403-Jun-201305:01x86
Wsmauto.dll6.1.7601.22346146,94403-Jun-201305:01x86
Wsmauto.mofNot applicable4,43010-Jun-200921:40Not applicable
Wsmplpxy.dll6.1.7600.1638510,75214-Jul-200901:16x86
Wsmprovhost.exe6.1.7600.1638512,28814-Jul-200901:14x86
Wsmpty.xslNot applicable1,55910-Jun-200921:40Not applicable
Wsmres.dll6.1.7600.1638554,27214-Jul-200901:11x86
Wsmsvc.dll6.1.7601.223461,179,13603-Jun-201305:01x86
Wsmtxt.xslNot applicable2,42610-Jun-200921:40Not applicable
Wsmwmipl.dll6.1.7601.22346214,52803-Jun-201305:01x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2
File nameAmd64_9a121545fd9ff81a3c52c5186d2ec526_31bf3856ad364e35_6.1.7601.22346_none_b029c81cf2148dc7.manifest
File versionNot applicable
File size1,090
Date (UTC)04-Jun-2013
Time (UTC)08:17
PlatformNot applicable
File nameAmd64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_28f68befdcdb9f0d.manifest
File versionNot applicable
File size191,908
Date (UTC)04-Jun-2013
Time (UTC)08:24
PlatformNot applicable
File nameWow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_334b3642113c6108.manifest
File versionNot applicable
File size75,910
Date (UTC)04-Jun-2013
Time (UTC)08:24
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_5fb4f66f4adac2b814b72284c63288e4_31bf3856ad364e35_6.1.7601.22346_none_65b6d4330b493a22.manifest
File versionNot applicable
File size1,088
Date (UTC)04-Jun-2013
Time (UTC)08:17
PlatformNot applicable
File nameIa64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_ccd99462247c36d3.manifest
File versionNot applicable
File size191,906
Date (UTC)04-Jun-2013
Time (UTC)08:18
PlatformNot applicable
File nameWow64_microsoft-windows-w..for-management-core_31bf3856ad364e35_6.1.7601.22346_none_334b3642113c6108.manifest
File versionNot applicable
File size75,910
Date (UTC)04-Jun-2013
Time (UTC)08:18
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2856905
Revision : 1
Created on : 1/7/2017
Published on : 7/10/2013
Exists online : False
Views : 172