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Error message when you use an account that contains a special character in its DN to connect to a Windows Server 2012 or Windows Server 2008 R2 SP1-based Direct Access server

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a Windows Server 2012-based or Windows Server 2008 R2 Service Pack 1 (SP1)-based Direct Access server that has one-time password (OTP) user authentication deployed.
  • You create a user account that contains a special character in its distinguished name (DN). For example, the DN contains "\" or "," symbols.
  • You use the user account to connect to the server from a Direct Access client computer that is running Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.
In this scenario, connection to the server is not established. Additionally, you receive the following error message:
ERROR: Failed generating certificate request. HRESULT = 0x80092023

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Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

To resolve this issue, install this hotfix on both the Direct Access server and the Direct Access client computer.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8, Windows Server 2012, Windows 7 SP1, or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 and Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows 8 and Windows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 8
File nameFile versionFile sizeDateTimePlatform
Daotpcredentialprovider.dll6.2.9200.20732264,70431-May-201304:29x86
For all supported x64-based versions of Windows 8 and of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Daotpauth.dll6.2.9200.20732327,16831-May-201307:32x64
Daotpcredentialprovider.dll6.2.9200.20732323,07231-May-201307:32x64

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.1.760
    1.22xxx    		Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Daotpcredentialprovider.dll7.1.7601.22520250,88022-Nov-201309:01x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Daotpcredentialprovider.dll7.1.7601.22520312,32022-Nov-201309:18x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8
File propertyValue
File nameX86_27432f1502222a01162595bc94b3a349_31bf3856ad364e35_6.2.9200.20732_none_15f1ab4a69e92322.manifest
File versionNot applicable
File size722
Date (UTC)31-May-2013
Time (UTC)15:28
PlatformNot applicable
File nameX86_microsoft-windows-n..pcredentialprovider_31bf3856ad364e35_6.2.9200.20732_none_7c4f6aca7f40a124.manifest
File versionNot applicable
File size3,640
Date (UTC)31-May-2013
Time (UTC)05:10
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012
File propertyValue
File nameAmd64_microsoft-windows-directaccessotpserver_31bf3856ad364e35_6.2.9200.20732_none_a38d1cae4b030eb8.manifest
File versionNot applicable
File size1,841
Date (UTC)31-May-2013
Time (UTC)08:37
PlatformNot applicable
File nameAmd64_microsoft-windows-n..pcredentialprovider_31bf3856ad364e35_6.2.9200.20732_none_d86e064e379e125a.manifest
File versionNot applicable
File size3,644
Date (UTC)31-May-2013
Time (UTC)08:37
PlatformNot applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File propertyValue
File nameX86_02ad81b2188b18807b564f55a8b1fd3f_31bf3856ad364e35_7.1.7601.22520_none_2151cc0593f576a1.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_0c5abef22737ed21fbbfe5925644d660_31bf3856ad364e35_7.1.7601.22520_none_1bf5189c71607597.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_14ad0fa3aa519e222911b478557f5b84_31bf3856ad364e35_7.1.7601.22520_none_2574b64bdd297d3e.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_1ef0d67b8067579af1c4c4e5076e81db_31bf3856ad364e35_7.1.7601.22520_none_1b0196b2c5e4199c.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_5316c1486a4df5e0af903b22142b823c_31bf3856ad364e35_7.1.7601.22520_none_8e92c3012ae49a4e.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_5501049eb2571fe28bcfee695ba58b8f_31bf3856ad364e35_7.1.7601.22520_none_da3f33c61da1b592.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_55b46f36efb58611bdbc63d45c3dc5a4_31bf3856ad364e35_7.1.7601.22520_none_07d566f2c347d179.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_657a87219fd6b080bf568ade0a66e1af_31bf3856ad364e35_7.1.7601.22520_none_176f90e38848ebc7.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_6e3ce39e63e40bcc2a53e5132a49dff6_31bf3856ad364e35_7.1.7601.22520_none_a5d6526f9046ea32.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_85912faf8725975cf9764c2978d73894_31bf3856ad364e35_7.1.7601.22520_none_800a4b2744e0484c.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_a048d3c61a6fec40d1c0eee87cf6b8d3_31bf3856ad364e35_7.1.7601.22520_none_4c8de8c81a4fb8c9.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_d21f7355c22f8cbca27bc773f5ef30e3_31bf3856ad364e35_7.1.7601.22520_none_9b58eab60d379b17.manifest
File versionNot applicable
File size730
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_e0ee795c4924561ed783b0adb300ff69_31bf3856ad364e35_7.1.7601.22520_none_335ece82fc5bf6ee.manifest
File versionNot applicable
File size722
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameX86_microsoft-windows-n..pcredentialprovider_31bf3856ad364e35_7.1.7601.22520_none_72d9469e9735383a.manifest
File versionNot applicable
File size3,601
Date (UTC)22-Nov-2013
Time (UTC)10:08
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File propertyValue
File nameAmd64_0249a7f95539c10383470d78d35381a5_31bf3856ad364e35_7.1.7601.22520_none_1356949e7859cb90.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_1714fa2769e762c6b58fc1530cbd9396_31bf3856ad364e35_7.1.7601.22520_none_20658e2b18c48852.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_1e95a5424b2e7f74be2d4662af099b07_31bf3856ad364e35_7.1.7601.22520_none_fbe3b87898b043b4.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_21e21e07640a9438274ddadb839bf397_31bf3856ad364e35_7.1.7601.22520_none_756b27819eb16e31.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_7c7e72718bbccbb4aba3f0fe71d76e37_31bf3856ad364e35_7.1.7601.22520_none_32bd19449d33a2a9.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_7d1b6f6e1135e47b3a78fae95d01926c_31bf3856ad364e35_7.1.7601.22520_none_69151aa7b5c2cdeb.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_8c2931297eeb37567c66063fb3e4b619_31bf3856ad364e35_7.1.7601.22520_none_ed0d1bd7d8acf9b2.manifest
File versionNot applicable
File size726
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_972a0194895259478467c34cea6627ef_31bf3856ad364e35_7.1.7601.22520_none_0b0f5256d61b9400.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_a32fd818a2b29311636bb0c2c20b3f8b_31bf3856ad364e35_7.1.7601.22520_none_7770467a5e318852.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_c87420018ce160e2410bda06fcf56c53_31bf3856ad364e35_7.1.7601.22520_none_4d9fc2c0d915622c.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_d6c4c801c7c9e7058cd90ae430dc487a_31bf3856ad364e35_7.1.7601.22520_none_a939ceeb6a9e36d6.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_da1fbeb357832bd28807948983230aed_31bf3856ad364e35_7.1.7601.22520_none_54313f03c66618a0.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_f72c4f842559023e968af31e44cb58e2_31bf3856ad364e35_7.1.7601.22520_none_bd606b7482fae571.manifest
File versionNot applicable
File size734
Date (UTC)22-Nov-2013
Time (UTC)23:54
File nameAmd64_microsoft-windows-n..pcredentialprovider_31bf3856ad364e35_7.1.7601.22520_none_cef7e2224f92a970.manifest
File versionNot applicable
File size3,605
Date (UTC)22-Nov-2013
Time (UTC)10:33

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kberrmsg, kbexpertiseadvanced

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Article Info
Article ID : 2855269
Revision : 1
Created on : 1/7/2017
Published on : 12/12/2013
Exists online : False
Views : 238