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[SDP3][C515FA16-60DD-4CE1-AA90-BE7BD36BC37A] Microsoft Dynamics NAV client installation and environment diagnostic


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Summary

This diagnostic package collects information about the Microsoft Dynamics NAV client: installation folders, versions, Windows version and installed applications.

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More Information


Information Collected


Dynamic NAV Client Diagnostic Files
DescriptionFile name
Application Event Logs related finsql events
{ComputerName}_CCEvents.txt
File file Version Information from NAV client folders
{ComputerName}_FilesVersions.txt

Dynamic NAV Diagnostic Common Files
DescriptionFile name
Code page information
{ComputerName}_CodePage.txt
List of installed applications
{ComputerName}_InstalledApp.txt
RTC/ Dynamics related events in Application Event Log
{ComputerName}_RTCEvents.txt

File Version Information (Chksym)
DescriptionFile name
File version information from %ProgramFiles%\Microsoft iSNS Server\*.* and %windir%\system32\iscsi*.*
{ComputerName}_sym_MS_iscsi.*
File version information from %windir%\cluster\*.*
{ComputerName}_sym_ProgramFiles_sys.*
File version information from %windir%\cluster\*.*
{ComputerName}_sym_Cluster.*
File version information from %windir%\system32\*.dll
{ComputerName}_sym_System32_dll.*
File version information from %windir%\system32\*.exe
{ComputerName}_sym_System32_exe.*
File version information from %windir%\system32\*.sys
{ComputerName}_sym_System32_sys.*
File version information from %windir%\system32\drivers folder
{ComputerName}_sym_Drivers.*
File version information from %windir%\system32\Spool\*.*
{ComputerName}_sym_PrintSpooler.*
File version information from %windir%\syswow64 folder and subfolders
{ComputerName}_sym_SysWOW64_sys.*
File version information from %windir%\syswow64\drivers folder
{ComputerName}_sym_SysWOW64_sys.*
File version information from {Program Files (x86)}\*.sys folder and subfolders
{ComputerName}_sym_ProgramFilesx86_sys.*
File version information from {Program Files}\*.sys folder and subfolders
{ComputerName}_sym_ProgramFiles_sys.*
File version information from drivers currently running on the machine
{ComputerName}_sym_RunningDrivers.*
File version information from processes currently running on the machine
{ComputerName}_sym_Process.*

File Version Information (ChkSym)
DescriptionFile name
All exe and dll files from dynamics NAVServices installation folders
{ComputerName}_{ComputerName}_Sym_NAV_Client_Versions.*

General Information
DescriptionFile name
Basic System Information including machine name, service pack, computer model and processor name and speed
resultreport.xml

List of Installed Updates and Hotfixes installed
{ComputerName}_Hotfixes.*

Print Drivers and Printers information
DescriptionFile name
Information about Print drivers and printers, including print monitors, processors, and print driver file version information
{ComputerName}_PrintInfo.*


In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

  • Print Drivers and Printers information

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:


2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

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Keywords: kbmbspartner, kbmbsmigrate, kbsurveynew, kb

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Article Info
Article ID : 2850495
Revision : 1
Created on : 1/7/2017
Published on : 5/16/2013
Exists online : False
Views : 235