[SDP3][DC2BBEC7-0B09-4144-8A32-2C08C0D4A5B8] Microsoft Dynamics NAV service tier installation, configuration and environment diagnostic

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Summary

This diagnostic package collects information about installed service tier version, existing and running services, configurations, Windows version and installed applications.

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More Information

Information Collected

Dynamic NAV Diagnostic Common Files

Description	File name
Code page information	{ComputerName}_CodePage.txt
List of installed applications	{ComputerName}_InstalledApp.txt
RTC/ Dynamics related events in Application Event Log	{ComputerName}_RTCEvents.txt

Dynamic NAV Service Tier Diagnostic Files

Description	File name
Config file for service instance	{ComputerName}_{ServiceInstance}_CustomSettings.config
Directory entry for all users	{ComputerName}_DirectoryEntryForUsers.txt
Nav server instance and configuration list	{ComputerName}_Servers.txt
NAV Server License Information	{ComputerName}_License.txt
SPN for all users	{ComputerName}_SPN.txt

File Version Information (Chksym)

Description	File name
File version information from %ProgramFiles%\Microsoft iSNS Server\. and %windir%\system32\iscsi.	{ComputerName}_sym_MS_iscsi.*
File version information from %windir%\cluster\.	{ComputerName}_sym_ProgramFiles_sys.*
File version information from %windir%\cluster\.	{ComputerName}_sym_Cluster.*
File version information from %windir%\system32\*.dll	{ComputerName}_sym_System32_dll.*
File version information from %windir%\system32\*.exe	{ComputerName}_sym_System32_exe.*
File version information from %windir%\system32\*.sys	{ComputerName}_sym_System32_sys.*
File version information from %windir%\system32\drivers folder	{ComputerName}_sym_Drivers.*
File version information from %windir%\system32\Spool\.	{ComputerName}_sym_PrintSpooler.*
File version information from %windir%\syswow64 folder and subfolders	{ComputerName}_sym_SysWOW64_sys.*
File version information from %windir%\syswow64\drivers folder	{ComputerName}_sym_SysWOW64_sys.*
File version information from {Program Files (x86)}\*.sys folder and subfolders	{ComputerName}_sym_ProgramFilesx86_sys.*
File version information from {Program Files}\*.sys folder and subfolders	{ComputerName}_sym_ProgramFiles_sys.*
File version information from drivers currently running on the machine	{ComputerName}_sym_RunningDrivers.*
File version information from processes currently running on the machine	{ComputerName}_sym_Process.*

File Version Information (ChkSym)

Description	File name
File version information for NAV Services	{ComputerName}_{ComputerName}_Sym_NAV_Service_{ServiceInstance}.*

General Information

Description	File name
Basic System Information including machine name, service pack, computer model and processor name and speed	resultreport.xml
List of Installed Updates and Hotfixes installed	{ComputerName}_Hotfixes.*

Print Drivers and Printers information

Description	File name
Information about Print drivers and printers, including print monitors, processors, and print driver file version information	{ComputerName}_PrintInfo.*

In addition to collecting the information that is described earlier, this diagnostic package can detect one or more of the following symptoms:

Print Drivers and Printers information

References

For more information about the Microsoft Automated Troubleshooting Services and about the Support Diagnostics Platform, please open the following Microsoft Knowledge Base article:

2598970 Information about Microsoft Automated Troubleshooting Services and Support Diagnostic Platform

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