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"0x000000C2" Stop error when you resume a computer from sleep mode or hibernation on a Windows 8, Windows Server 2012, or Windows RT-based computer

View products that this article applies to.

Symptoms

Assume that you have a Bluetooth device connected to a computer that is running Windows RT, Windows 8 or Windows Server 2012. Then, you resume the computer from sleep mode (S3) or from hibernation (S4). In this situation, the system crashes, and you receive a Stop error message that resembles the following:
0x000000C2 ( parameter1 , parameter2 , parameter3 , parameter4 )

Notes
  • This Stop error describes a BAD_POOL_CALLER issue.
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x000000C2" Stop errors are caused by this issue.

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Resolution

Update information

To resolve this issue, install update rollup 2855336. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2855336 Windows RT, Windows 8, and Windows Server 2012 update rollup: July 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to go to the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2850309
Revision : 1
Created on : 1/7/2017
Published on : 7/9/2013
Exists online : False
Views : 229