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FIX: A computer that is running Windows Server 2008 stops responding or experiences memory insufficiency issues

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Symptoms

A computer that is running Windows Server 2008 stops responding.

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Cause

This problem occurs because the paged/nonpaged pool memory is fragmented on the computer. The logic of paged/nonpaged pool memory allocation adds remaining fragments of a page to the free list for future small allocations. This behavior causes paged/nonpaged pool memory fragmentation if there are large memory allocations.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 2 for Windows Server 2008 installed.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table. The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.0.600
    2.
    23xxx    		Windows Server 2008SP2LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Vista and Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.2321949,15218-Sep-201306:02x86
Ntdll.dll6.0.6002.232191,205,68018-Sep-201311:43x86
Ntkrnlpa.exe6.0.6002.232193,608,51218-Sep-201306:30Not applicable
Ntoskrnl.exe6.0.6002.232193,556,28818-Sep-201306:30Not applicable
Smss.exe6.0.6002.2321964,51218-Sep-201304:30x86
For all supported x64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.2321985,50418-Sep-201306:43x64
Ntdll.dll6.0.6002.232191,585,79218-Sep-201311:38x64
Ntoskrnl.exe6.0.6002.232194,662,20818-Sep-201307:17x64
Smss.exe6.0.6002.2321975,77618-Sep-201305:02x64
Ntvdm64.dll6.0.6002.2321916,38418-Sep-201306:45x64
Wow64.dll6.0.6002.23219234,49618-Sep-201306:47x64
Wow64cpu.dll6.0.6002.2321917,40818-Sep-201306:47x64
Wow64win.dll6.0.6002.23219301,56818-Sep-201306:47x64
Ntdll.dll6.0.6002.232191,168,60018-Sep-201311:38x86
Acwow64.dll6.0.6002.2321943,00818-Sep-201306:01x86
Instnm.exe6.0.6002.232197,68018-Sep-201304:30x86
Ntvdm64.dll6.0.6002.2321914,33618-Sep-201306:05x86
Setup16.exe3.1.0.191826,11218-Sep-201304:30x86
User.exe6.0.6002.232192,56018-Sep-201304:30x86
Wow32.dll6.0.6002.232195,12018-Sep-201306:06x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Csrsrv.dll6.0.6002.23219148,48018-Sep-201305:24IA-64
Ntdll.dll6.0.6002.232192,569,71218-Sep-201311:31IA-64
Ntoskrnl.exe6.0.6002.232199,462,20818-Sep-201305:58IA-64
Smss.exe6.0.6002.23219159,23218-Sep-201303:59IA-64
Ia32exec.bin6.5.6524.08,262,04815-Mar-201107:45Not applicable
Ntvdm64.dll6.0.6002.2321927,64818-Sep-201305:27IA-64
Wow64.dll6.0.6002.23219523,26418-Sep-201305:29IA-64
Wow64cpu.dll6.0.6002.2321943,00818-Sep-201305:29IA-64
Wow64win.dll6.0.6002.23219617,98418-Sep-201305:29IA-64
Wowia32x.dll6.5.6563.088,57618-Sep-201305:29IA-64
Ntdll.dll6.0.6002.232191,168,60018-Sep-201311:31x86
Acwow64.dll6.0.6002.2321943,00818-Sep-201306:01x86
Instnm.exe6.0.6002.232197,68018-Sep-201304:30x86
Ntvdm64.dll6.0.6002.2321914,33618-Sep-201306:05x86
Setup16.exe3.1.0.191826,11218-Sep-201304:30x86
User.exe6.0.6002.232192,56018-Sep-201304:30x86
Wow32.dll6.0.6002.232195,12018-Sep-201306:06x86

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008
File propertyValue
File nameUpdate.mum
File versionNot applicable
File size2,615
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameX86_143199898b78e70299c2f60c403b14b8_31bf3856ad364e35_6.0.6002.23219_none_6fd64c4eecfa4ac9.manifest
File versionNot applicable
File size694
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameX86_c2c017764c21650db93385639ee06747_31bf3856ad364e35_6.0.6002.23219_none_3d32f5d4aa2c22ac.manifest
File versionNot applicable
File size717
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameX86_e08118f8e71019cc7c7f1c4fd364c986_31bf3856ad364e35_6.0.6002.23219_none_7628d138b3f84932.manifest
File versionNot applicable
File size1,370
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameX86_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_cbf56936bba1a4f4.manifest
File versionNot applicable
File size3,079
Date (UTC)18-Sep-2013
Time (UTC)06:46
PlatformNot applicable
File nameX86_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_5b4510731271af41.manifest
File versionNot applicable
File size5,257
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameX86_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23219_none_6e9e93d1ca671593.manifest
File versionNot applicable
File size17,806
Date (UTC)18-Sep-2013
Time (UTC)06:47
PlatformNot applicable
File nameX86_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23219_none_866c2bc444ac202d.manifest
File versionNot applicable
File size7,654
Date (UTC)18-Sep-2013
Time (UTC)06:42
PlatformNot applicable
File nameX86_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_aea8da2e2f75a2e5.manifest
File versionNot applicable
File size28,589
Date (UTC)18-Sep-2013
Time (UTC)06:46
PlatformNot applicable
Additional files for all supported x64-based versions of Windows Server 2008
File propertyValue
File nameAmd64_1231110c943b66570548ad9530c2adbf_31bf3856ad364e35_6.0.6002.23219_none_f18bc3ee65d3b701.manifest
File versionNot applicable
File size1,038
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameAmd64_17a123be289aaee8353cdd866e77735c_31bf3856ad364e35_6.0.6002.23219_none_1ef02da32b3511ea.manifest
File versionNot applicable
File size2,733
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameAmd64_e38fb6c7ac3a0b1a32372cd4ddc69a2c_31bf3856ad364e35_6.0.6002.23219_none_6972f8b8c7f4bd76.manifest
File versionNot applicable
File size721
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameAmd64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_281404ba73ff162a.manifest
File versionNot applicable
File size3,083
Date (UTC)18-Sep-2013
Time (UTC)07:38
PlatformNot applicable
File nameAmd64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_b763abf6cacf2077.manifest
File versionNot applicable
File size5,263
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameAmd64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23219_none_cabd2f5582c486c9.manifest
File versionNot applicable
File size16,512
Date (UTC)18-Sep-2013
Time (UTC)07:40
PlatformNot applicable
File nameAmd64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23219_none_e28ac747fd099163.manifest
File versionNot applicable
File size7,656
Date (UTC)18-Sep-2013
Time (UTC)07:33
PlatformNot applicable
File nameAmd64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_0ac775b1e7d3141b.manifest
File versionNot applicable
File size28,884
Date (UTC)18-Sep-2013
Time (UTC)07:39
PlatformNot applicable
File nameAmd64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_c6b295bea5f0a62a.manifest
File versionNot applicable
File size14,803
Date (UTC)18-Sep-2013
Time (UTC)07:35
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,635
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_3268af0ca85fd825.manifest
File versionNot applicable
File size2,142
Date (UTC)18-Sep-2013
Time (UTC)06:39
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_c1b85648ff2fe272.manifest
File versionNot applicable
File size5,829
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_151c20041c33d616.manifest
File versionNot applicable
File size11,978
Date (UTC)18-Sep-2013
Time (UTC)06:40
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_d1074010da516825.manifest
File versionNot applicable
File size14,040
Date (UTC)18-Sep-2013
Time (UTC)06:41
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File propertyValue
File nameIa64_3ab2d0956841cb1db6941f10b2dbcfb5_31bf3856ad364e35_6.0.6002.23219_none_98b98e61862d9afc.manifest
File versionNot applicable
File size719
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameIa64_568b2f0c705d6335f0d48d0d1d11c998_31bf3856ad364e35_6.0.6002.23219_none_bf8937728214fb2d.manifest
File versionNot applicable
File size2,728
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameIa64_c0b5ffdc2533a8609234611dc3375bf7_31bf3856ad364e35_6.0.6002.23219_none_325624ff0c9b0735.manifest
File versionNot applicable
File size1,036
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameIa64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_cbf70d2cbb9fadf0.manifest
File versionNot applicable
File size3,081
Date (UTC)18-Sep-2013
Time (UTC)06:18
PlatformNot applicable
File nameIa64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_5b46b469126fb83d.manifest
File versionNot applicable
File size5,260
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameIa64_microsoft-windows-os-kernel_31bf3856ad364e35_6.0.6002.23219_none_6ea037c7ca651e8f.manifest
File versionNot applicable
File size16,819
Date (UTC)18-Sep-2013
Time (UTC)06:18
PlatformNot applicable
File nameIa64_microsoft-windows-r..gistry-trustedtypes_31bf3856ad364e35_6.0.6002.23219_none_866dcfba44aa2929.manifest
File versionNot applicable
File size7,655
Date (UTC)18-Sep-2013
Time (UTC)06:15
PlatformNot applicable
File nameIa64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_aeaa7e242f73abe1.manifest
File versionNot applicable
File size28,879
Date (UTC)18-Sep-2013
Time (UTC)06:18
PlatformNot applicable
File nameIa64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_6a959e30ed913df0.manifest
File versionNot applicable
File size17,489
Date (UTC)18-Sep-2013
Time (UTC)06:16
PlatformNot applicable
File nameUpdate.mum
File versionNot applicable
File size2,459
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameWow64_microsoft-windows-csrsrv_31bf3856ad364e35_6.0.6002.23219_none_3268af0ca85fd825.manifest
File versionNot applicable
File size2,142
Date (UTC)18-Sep-2013
Time (UTC)06:39
PlatformNot applicable
File nameWow64_microsoft-windows-ntdll_31bf3856ad364e35_6.0.6002.23219_none_c1b85648ff2fe272.manifest
File versionNot applicable
File size5,829
Date (UTC)18-Sep-2013
Time (UTC)11:52
PlatformNot applicable
File nameWow64_microsoft-windows-smss_31bf3856ad364e35_6.0.6002.23219_none_151c20041c33d616.manifest
File versionNot applicable
File size11,978
Date (UTC)18-Sep-2013
Time (UTC)06:40
PlatformNot applicable
File nameWow64_microsoft-windows-wow64_31bf3856ad364e35_6.0.6002.23219_none_d1074010da516825.manifest
File versionNot applicable
File size14,040
Date (UTC)18-Sep-2013
Time (UTC)06:41
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug

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Article Info
Article ID : 2849432
Revision : 1
Created on : 1/7/2017
Published on : 8/26/2014
Exists online : False
Views : 164