Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Persistent Chat or Persistent Chat Compliance services fail to start and log EVENT 53505 if you uninstall the Lync Server 2013 (July 2013) Cumulative Updates

Persistent Chat or Persistent Chat Compliance services fail to start and log EVENT 53505 if you uninstall the Lync Server 2013 (July 2013) Cumulative Updates

View products that this article applies to.

Symptoms

Assume that you install the Lync Server 2013 (July 2013) cumulative updates on the Persistent Chat front-end and back-end servers. If you then uninstall the Lync Server 2013 (July 2013) cumulative updates on the Persistent Chat front-end server, the Persistent Chat service or Persistent Chat Compliance service does not start. Additionally, the following event is logged in the Lync Server event logs:


Additionally, the following exception is included with the event:

Microsoft.Rtc.Internal.Chat.Server.ServerCommon.Exceptions.StopServerException: Unexpected DB version.
at Microsoft.Rtc.Internal.Chat.Server.ServerCommon.TransportServerBase.Initialize()
at Microsoft.Rtc.Internal.Chat.Server.Channel.Server.ChannelServer.Initialize()
at Microsoft.Rtc.Internal.Chat.Server.ServerCommon.MgcServiceBase.startServer()
at Microsoft.Rtc.Internal.Chat.Server.ServerCommon.MgcServiceBase.createAndStartServer()


↑ Back to the top

Resolution

To resolve this problem, install the cumulative update that is described in the following article in the Microsoft Knowledge Base:
2835433 Description of the cumulative update 5.0.8308.420 for Lync Server 2013, Persistent Chat: July 2013

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbentirenet, kb

↑ Back to the top

Article Info
Article ID : 2848328
Revision : 1
Created on : 1/7/2017
Published on : 7/1/2013
Exists online : False
Views : 211