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Explorer.exe may crash when the battery power is low in Windows 8 or Windows RT

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Symptoms

When the battery level on a portable computer that is running Windows RT or Windows 8 is low, the Explorer.exe process may crash. This issue occurs only when the computer is running on battery power.  

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Resolution

Update information 

To resolve this issue, install update rollup 2845533. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2845533 Windows RT, Windows 8, and Windows Server 2012 update rollup: June 2013

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References

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbexpertisebeginner, kbsurveynew, kb

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Article Info
Article ID : 2846798
Revision : 1
Created on : 1/7/2017
Published on : 6/11/2013
Exists online : False
Views : 205