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Default user may not be selected when logging on with fingerprint on Windows 8 and Windows Server 2012

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Symptoms

Consider the following scenario:

  • You have a Windows 8 or Windows Server 2012 system.
  • You use a fingerprint reader to log on to the system.


Rarely, when using the Microsoft biometric credential provider with a fingerprint reader, the logon screen when unlocking the system may not display the previously logged on user by default.

A back arrow is displayed, but no user is selected.

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Cause

A race condition in the credential provider causes the logon screen to be displayed before the default user has been selected by the credential provider.

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Resolution

The fingerprint reader will still work for logon.

Alternately, the user may select the back button and then select their user account and type their password manually.

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More Information

This is a known issue, and may be addressed in a future Windows release. This is a cosmetic issue, as the user is able to logon successfully.

There is a related issue, KB 2826795, which addresses a similar race condition in the credential framework which results in a black screen hang. That hotfix is included in the May 2013 GDR rollup as well.

The May 2013 Windows 8 and Windows Server 2012 update rollup is available from Windows Update or the following link:

http://support.microsoft.com/kb/2836988/en-us

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Keywords: kb

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Article Info
Article ID : 2846286
Revision : 1
Created on : 1/7/2017
Published on : 6/6/2013
Exists online : False
Views : 474