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Stop Error 0x0000008E on a computer that is running Windows 7 SP1 or Windows Server 2008 R2 SP1


View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install the Remote Desktop Protocol 8.0 update on a computer that is running Windows 7 Service Pack 1 or Windows Server 2008 R2 Service Pack 1.
  • You install the Asian language packs.

In this scenario, the computer crashes randomly, and you receive a Stop error message that resembles the following:

0x0000008E (parameter1, parameter2, parameter3, parameter4)

Notes
  • The Stop error describes a KERNEL_MODE_EXCEPTION_NOT_HANDLED issue.
  • The parameters in this error message vary, depending on the configuration of the computer.
  • Not all "0x0000008E" Stop errors are caused by this issue.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website: Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2 Service Pack 1 (SP1)

See Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 .

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information
The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    VersionProductSR_LevelService branch
    6.1.760
    1.
    22xxx
    Windows 7 and Windows Server 2008 R2SP1LDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7601.223222,355,71211-May-201303:22x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7601.223223,156,48011-May-201303:21x64
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Win32k.sys6.1.7601.223227,439,36011-May-201302:52IA-64


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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_426a8da4dab07f09e672b13a6d1bf1b6_31bf3856ad364e35_6.1.7601.22322_none_8737f9424cdea513.manifest
File versionNot applicable
File size694
Date (UTC)13-May-2013
Time (UTC)08:38
PlatformNot applicable
File nameX86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22322_none_bb77937711f08e04.manifest
File versionNot applicable
File size42,086
Date (UTC)11-May-2013
Time (UTC)05:37
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_6de542d9c166fb4dabbd94dc2ed6497e_31bf3856ad364e35_6.1.7601.22322_none_a68bd4bcd3e9c645.manifest
File versionNot applicable
File size698
Date (UTC)13-May-2013
Time (UTC)08:38
PlatformNot applicable
File nameAmd64_90eb842da1b88b1d9da82a1b8f6f9959_31bf3856ad364e35_6.1.7601.22322_none_8eba806915d0dc02.manifest
File versionNot applicable
File size698
Date (UTC)13-May-2013
Time (UTC)08:38
PlatformNot applicable
File nameAmd64_90ec43cdcc634a244c29761e4e9af41d_31bf3856ad364e35_6.1.7601.22322_none_f662a56168f0e4a7.manifest
File versionNot applicable
File size1,038
Date (UTC)13-May-2013
Time (UTC)08:38
PlatformNot applicable
File nameAmd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22322_none_17962efaca4dff3a.manifest
File versionNot applicable
File size42,090
Date (UTC)11-May-2013
Time (UTC)05:55
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22322_none_21ead94cfeaec135.manifest
File versionNot applicable
File size4,178
Date (UTC)11-May-2013
Time (UTC)05:15
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_ef116e26fdc3d6178ef72837ddb2c1d6_31bf3856ad364e35_6.1.7601.22322_none_4f3723a6608ce273.manifest
File versionNot applicable
File size1,036
Date (UTC)13-May-2013
Time (UTC)08:38
PlatformNot applicable
File nameIa64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22322_none_bb79376d11ee9700.manifest
File versionNot applicable
File size42,088
Date (UTC)11-May-2013
Time (UTC)05:23
PlatformNot applicable
File nameWow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22322_none_21ead94cfeaec135.manifest
File versionNot applicable
File size4,178
Date (UTC)11-May-2013
Time (UTC)05:15
PlatformNot applicable

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Keywords: kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbexpertiseinter, kbsurveynew, kbbug, kb

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Article Info
Article ID : 2846226
Revision : 1
Created on : 1/7/2017
Published on : 10/1/2014
Exists online : False
Views : 143