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DirectAccess server cannot ping a DNS server or a domain controller in Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You configure a Windows Server 2012 server as a DirectAccess server. 
  • The DNS server and the domain controllers in the intranet are IP version 4 (IPv4)-only resources.
  • You configure a DirectAccess client to ping the DNS server or a domain controller for the Network Connectivity Assistant probe.
In this scenario, the DirectAccess server cannot ping the same DNS server or the domain controller at the same time that the DirectAccess client pings the DNS server or the domain controller. Therefore, the DirectAccess server raises a false alarm that either the DNS server or the domain controller is not available. 

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Cause

This issue occurs because the ID that NAT64 uses for an ICMP packet and the ICMP ID that is generated from the local stack both start from 1. Therefore, NAT64 incorrectly forwards the ICMPv4 Echo Reply message back to the DirectAccess client, even if the message is for the DirectAccess server.

Because the DNS server and the domain controllers are IPv4-only resources, the DirectAccess server uses NAT64 and DNS64 for translation during the communication. When an ICMPv6 packet that must be converted to ICMPv4 arrives at NAT64, NAT64 allocates an ICMP ID to the packet. Because of a conflict ID range, when the DirectAccess server also pings the same DNS server or domain controller, the response is sent back to the DirectAccess client.

Notes
  • NAT64 is a mechanism that allows for the IPv6-based communications from the DirectAccess client to the DirectAccess server to be converted from an IPv6 address to an IPv4 address.
  • DNS64 is a mechanism that synthesizes the AAAA records (IPv6 address records) from the A records (address records).

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Resolution

This hotfix is also available at Microsoft Update Catalog

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    VersionProductMilestoneService branch
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Winnat.sys6.2.9200.20711109,05609-May-201300:17x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
File nameAmd64_microsoft-windows-winnat_31bf3856ad364e35_6.2.9200.20711_none_103fc75c3ee78587.manifest
File versionNot applicable
File size35,875
Date (UTC)09-May-2013
Time (UTC)03:18
PlatformNot applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2845152
Revision : 1
Created on : 1/7/2017
Published on : 8/15/2013
Exists online : False
Views : 191