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Using "Exit" command to close an Outlook window causes whole Outlook program to close


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Symptoms

You open a folder, such as the Inbox, in a new window in Microsoft Office Outlook 2007 or in Microsoft Outlook 2002. Then, you try to close either the Outlook window or the Inbox-Outlook window by using the Exit command on the File menu. When you do this, Outlook closes.

When you restart Outlook, all Outlook windows that were previously closed may open when the program starts.

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Cause

This issue occurs because the Exit command on the File menu is designed to close the entire program. The Close button (the X in the upper-right corner of each window) is designed to close the individual window. When more than one Outlook window is open, the Close button acts only on the active window.

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Resolution

To resolve this issue, click the Close button to close each Outlook window without exiting the Outlook program.

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Keywords: kbprb, KB284396, kbprb, KB284396

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Article Info
Article ID : 284396
Revision : 3
Created on : 3/28/2007
Published on : 3/28/2007
Exists online : False
Views : 372